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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  HelpTrac $675  Local Software with Web  1  unlimited  20% of product cost  free with support agreement   Not required   Not required                        HelpTrac                                                 HelpTrac                             HelpTrac Details amberCat Help Desk Plus $2155  Local Software with Web  10 concurrent users at this price, unlimited from web browser  unlimited  $110 (email) $415 (phone) per annum  included in licence   Not required  Required                        amberCat Help Desk Plus                                                 amberCat Help Desk Plus                             amberCat Help Desk Plus Details amberCat Help Desk $1685  Local Software with Web  10 concurrent users at this price, unlimited from web browser  unlimited  $80 (email) $300 (phone) per annum  Included in licence   Not required  Required                        amberCat Help Desk                                                 amberCat Help Desk                             amberCat Help Desk Details IncidentMonitor(TM) $3995  Local Software with Web  5  Unlimited  20% annually  Included in maintenance   Not required   Not required                        IncidentMonitor(TM)                                                 IncidentMonitor(TM)                             IncidentMonitor(TM) Details FastTrack Help Desk $500  Local Software with Web  Unlimited  1  20% software cost  Included in support contract  Required   Not required                        FastTrack Help Desk                                                 FastTrack Help Desk                             FastTrack Help Desk Details Close Support Enterprise Edition $745  Local Software with Web  Unlimited  Unlimited  12 months free then $120 per year  Included in support costs   Not required  Required                        Close Support Enterprise Edition                                                 Close Support Enterprise Edition                             Close Support Enterprise Edition Details Numara Track-It! $3895  Local Software with Web  5 named or 3 concurrent technicians  100  25% annually of MSRP  Included with maintenance   Not required  Required                        Numara Track-It!                                                 Numara Track-It!                             Numara Track-It! Details c.Support for Lotus Notes and Domino $6500  Local Software with Web  5  100  per incident or unlimited support available  Maintenance cost is 30% of purchase price for 2 years   Not required   Not required                        c.Support for Lotus Notes and Domino                                                 c.Support for Lotus Notes and Domino                             c.Support for Lotus Notes and Domino Details PhaseWare Tracker - External Help Desk Software $995  Local Software with Web  1  Unlimited  Annual maintenance 25% of license  n/a   Not required  Required                        PhaseWare Tracker - External Help Desk Software                                                 PhaseWare Tracker - External Help Desk Software                             PhaseWare Tracker - External Help Desk Software Details TrackFree - Help Desk Software $0  Local Software with Web  5  Unlimited    None   Not required   Not required                        TrackFree - Help Desk Software                                                 TrackFree - Help Desk Software                             TrackFree - Help Desk Software Details Alloy Navigator $7085  Local Software with Web  $1600 each (on average)  Unlimited    Upgrade path available   Not required   Not required                        Alloy Navigator                                                 Alloy Navigator                             Alloy Navigator Details TeleSupport HelpDesk $1295  Local Software with Web  5  900  Variable depending on Support Package  Variable depending on Support Package  Required  Required                        TeleSupport HelpDesk                                                 TeleSupport HelpDesk                             TeleSupport HelpDesk Details HelpDesk Master $425  Local Software with Web  1  Unlimited  1 year included  Year 2 15% or current list price   Not required  Required                        HelpDesk Master                                                 HelpDesk Master                             HelpDesk Master Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3

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