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Web Site URL:	http://www.fsck.com/projects/rt/
Discussion Forum:	Participate in the Request Tracker (RT) Discussion Forum
Category:	Completely Web Based
Description:	RT lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
Price:	$0
Licensed Customers:	unlimited
Licensed Technicians:	unlimited
Additional pricing options page URL:	http://www.bestpractical.com/pricelist.html
Free upgrades? If so, how long?:	free
Upgrade costs:	none
Support costs:	free (Mailing List) or from $6000p.a.
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux      Windows NT      Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.   Perl      PHP      ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server      Microsoft Access   Sybase   PostgreSQL   Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned      F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys      Reporting/Statistics      Customer history   Confirmation email sent to customers      Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images      Background
Source code available?:	Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.