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PhaseWare Tracker - External Help Desk Software


Web Site URL:
Discussion Forum:   Participate in the PhaseWare Tracker - External Help Desk Software Discussion Forum
Category:  Local Software with Web
Description:  PhaseWare Tracker delivers a feature-rich, affordable, and highly-customizable help desk and customer support solution software for small and mid-sized businesses.
Price:  $995
Licensed Customers:  Unlimited
Licensed Technicians:  1
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Included in annual support and maintenance
Upgrade costs:  n/a
Support costs:  Annual maintenance 25% of license
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
  Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Font appearance
  Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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