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IncidentMonitor(TM)

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Web Site URL:  http://www.monitor24-7.com
Discussion Forum:   Participate in the IncidentMonitor(TM) Discussion Forum
Category:  Local Software with Web
Description:  A full featured, ITIL-compatible enterprise service management solution via browser, Windows, PDA or Email with attachments. Workflow, service catalogs, service level management and asset management will ensure all your customers needs are met. User defined fields and natural language self help.
Price:  $3995
Licensed Customers:  Unlimited
Licensed Technicians:  5
Additional pricing options page URL:  http://www.monitor24-7.com
Free upgrades? If so, how long?:  
Upgrade costs:  Included in maintenance
Support costs:  20% annually
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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