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HelpMaster Pro

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Web Site URL:  http://www.helpdeskworld.com
Discussion Forum:   Participate in the HelpMaster Pro Discussion Forum
Category:  Local Software
Description:  From a single user to a complete, Web enabled Helpdesk suite, HelpMaster Pro is the solution. This award winning software provides powerful helpdesk functions with user friendly access. A free evaluation version and interactive web module demonstrations are available online.
Price:  $700
Licensed Customers:  0 - Client Access Module required for unlimited access.
Licensed Technicians:  1
Additional pricing options page URL:  http://www.helpdeskworld.com
Free upgrades? If so, how long?:  1 year with premium support
Upgrade costs:  45% without premium support
Support costs:  1 year Standard included. 1 year Premium add 10%
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
     Tables
  Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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