HelpDesks.com: Taskman Pro! v.3 Detailed Info

Taskman Pro! can be used to manage inhouse support helpdesks, allowing tasks or requests to be submitted either online or via email with email based notification. Single server instance licence allows unlimited users.

Price:

$499

Licensed Customers:

unlimited

Licensed Technicians:

unlimited

Additional pricing options page URL:

http://www.darasoft.net

Free upgrades? If so, how long?:

1 year

Upgrade costs:

Support costs:

Locally installed software for customers:

Not Required

Locally installed software for technicians:

Not Required

Acceptable Servers:

     Not Applicable. Server is provided.
     Unix
     Linux

Windows NT

Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail

SMTP

MySQL

Microsoft SQL Server

Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion

ODBC

Acceptable Workstations:

Unix

Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95

Windows 3.11

Macintosh
PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database
Asset tracking database
Billing/Sales database

Automatic escalation
Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications
Pager capable
News/status notification announcements

Customizable Features:

Fields

Templates
Font appearance
Tables

Button images
Background

Source code available?:

Additional Cost tba

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.