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Web Site URL:	http://www.helpdeskmaster.com
Discussion Forum:	Participate in the HelpDesk Master Discussion Forum
Category:	Local Software with Web
Description:	HelpDesk Master is a comprehensive, Case based, feature rich, and extremely easy to install, learn, and maintain help desk and call center software system. HelpDesk Master offers fulls support for both MS Access and SQL databases and it is Internet enabled.
Price:	$425
Licensed Customers:	Unlimited
Licensed Technicians:	1
Additional pricing options page URL:	http://www.helpdeskmaster.com/template2.asp?id=71&menu=2&lang=eng
Free upgrades? If so, how long?:	1 year
Upgrade costs:	Year 2 15% or current list price
Support costs:	1 year included
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance   Tables      Button images      Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.