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TSC2 Help Desk


Web Site URL:
Discussion Forum:   Participate in the TSC2 Help Desk Discussion Forum
Category:  Local Software
Description:  TSC2 Help Desk is a full-featured, yet easy to use, Help Desk application that includes issue tracking, asset management and staff scheduling. TSC2 Help Desk has been specifically designed to meet the needs of small to medium size in-house Support and IT Departments.
Price:  $299
Licensed Customers:  Unlimited
Licensed Technicians:  2
Additional pricing options page URL:
Free upgrades? If so, how long?:  12 Months
Upgrade costs:  Software Maintenance 25% of current price
Support costs:  Free Email & LiveHelp Support
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
  Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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