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CISS Help Desk System

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Web Site URL:  http://www.auratech.com.au/ciss.htm
Discussion Forum:   Participate in the CISS Help Desk System Discussion Forum
Category:  Local Software
Description:  Out-of-the-box, powerful and fully scalable help desk. Improve your customer support. Try it for FREE and see all the benefits, in your own environment. Also with web add-on.
Price:  $140
Licensed Customers:  unlimited
Licensed Technicians:  1
Additional pricing options page URL:  http://www.auratech.com.au/ciss2.htm
Free upgrades? If so, how long?:  Free updates within current version
Upgrade costs:  20% of retail, includes support, updates and upgrades
Support costs:  Free, whilst on current version
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
  Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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