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Web Site URL:	http://www.fmdirect.co.uk/solutions_main.htm
Discussion Forum:	Participate in the Help Desk & More Discussion Forum
Category:	Local Software
Description:	Help Desk & More provides the environment to process work orders, room bookings, visitor requests, etc. Calls can be logged, confirmed (by email) and routed to applicable contractor (by email) in about 15 seconds. All operations can be measured against SLA’s. A full PPM module is also included.
Price:	$1400
Licensed Customers:	1
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.fmdirect.co.uk/aboutus_contactus.htm
Free upgrades? If so, how long?:	Year 1
Upgrade costs:	Point upgrades included FOC. Major version upgrades included in yearly support
Support costs:	20% Software Price: Yearly support
Locally installed software for customers:
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11   Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP      MySQL   Microsoft SQL Server      Microsoft Access   Sybase      PostgreSQL   Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance      Tables      Button images      Background
Source code available?:	No

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