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Web Site URL:  http://www.fmdirect.co.uk/solutions_main.htm
Discussion Forum:   Participate in the Help Desk & More Discussion Forum
Category:  Local Software
Description:  Help Desk & More provides the environment to process work orders, room bookings, visitor requests, etc. Calls can be logged, confirmed (by email) and routed to applicable contractor (by email) in about 15 seconds. All operations can be measured against SLA’s. A full PPM module is also included.
Price:  $1400
Licensed Customers:  1
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.fmdirect.co.uk/aboutus_contactus.htm
Free upgrades? If so, how long?:  Year 1
Upgrade costs:  Point upgrades included FOC. Major version upgrades included in yearly support
Support costs:  20% Software Price: Yearly support
Locally installed software for customers:      
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
  Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
     PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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