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Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
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Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
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Compatible Server Software
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Server is Provided
Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
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MySQL
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Unix
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Windows 2000
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Windows 98
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Reference numbers assigned
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Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
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Technician email notifications
Pager capable
News/status notification announcements
DBS Help Desk
$249
Local Software with Web
Unlimited
Unlimited
Required
Required
DBS Help Desk
DBS Help Desk
DBS Help Desk
Details
BridgeTrak
$4285
Local Software with Web
Unlimited
Unlimited
included in upgrade costs
450 or 25% of purchase per year
Not required
Required
BridgeTrak
BridgeTrak
BridgeTrak
Details
iTrack Workgroup
$1495
Local Software with Web
Unlimited
Unlimited
Required
Required
iTrack Workgroup
iTrack Workgroup
iTrack Workgroup
Details
Support Desk
$400
Local Software with Web
1
Free for 1 year, 20% of purchase price for add. yr
Not required
Required
Support Desk
Support Desk
Support Desk
Details
EasyAccessHelpDesk
$5999
Local Software with Web
Unlimited
Unlimited users, one site license.
%15 of total cost
Free
Not required
Required
EasyAccessHelpDesk
EasyAccessHelpDesk
EasyAccessHelpDesk
Details
Fireman - Help Desk Software
$1500
Local Software with Web
4
Unlimited
0.17
Not required
Required
Fireman - Help Desk Software
Fireman - Help Desk Software
Fireman - Help Desk Software
Details
amberCat Help Desk Plus
$2155
Local Software with Web
10 concurrent users at this price, unlimited from web browser
unlimited
$110 (email) $415 (phone) per annum
included in licence
Not required
Required
amberCat Help Desk Plus
amberCat Help Desk Plus
amberCat Help Desk Plus
Details
Dispatch Help Desk for Lotus Notes and Domino
$2995
Local Software with Web
no limit per server
server license
1000
600
Not required
Required
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Details
Abacus Help Desk 3.5
$425
Local Software with Web
1
Unlimited
1 year included
Not required
Required
Abacus Help Desk 3.5
Abacus Help Desk 3.5
Abacus Help Desk 3.5
Details
Close Support Enterprise Edition
$745
Local Software with Web
Unlimited
Unlimited
12 months free then $120 per year
Included in support costs
Not required
Required
Close Support Enterprise Edition
Close Support Enterprise Edition
Close Support Enterprise Edition
Details
CCS Help Desk Formely Outlook Help Desk 3.0
$495
Local Software with Web
2
Unlimited
free support by email
50% of the retail price
Not required
Required
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
Details
HelpDesk Master
$425
Local Software with Web
1
Unlimited
1 year included
Year 2 15% or current list price
Not required
Required
HelpDesk Master
HelpDesk Master
HelpDesk Master
Details
amberCat Help Desk
$1685
Local Software with Web
10 concurrent users at this price, unlimited from web browser
unlimited
$80 (email) $300 (phone) per annum
Included in licence
Not required
Required
amberCat Help Desk
amberCat Help Desk
amberCat Help Desk
Details
ieSupportManager Helpdesk Web Edition
$630
Local Software with Web
Unlimited
Unlimited
10% of license fee (minimum $126)
Not required
Required
ieSupportManager Helpdesk Web Edition
ieSupportManager Helpdesk Web Edition
ieSupportManager Helpdesk Web Edition
Details
CISS Help Desk with WebCISS add-on
$718
Local Software with Web
unlimited
unlimited
Free, whilst on current version
Not required
Required
CISS Help Desk with WebCISS add-on
CISS Help Desk with WebCISS add-on
CISS Help Desk with WebCISS add-on
Details
SDS HelpDesk Solutions
$195
Local Software with Web
1
Unlimited
Not required
Required
SDS HelpDesk Solutions
SDS HelpDesk Solutions
SDS HelpDesk Solutions
Details
SupportMonkey 2002
$224
Local Software with Web
Unlimited
Unlimited
Free
Discount available
Not required
Required
SupportMonkey 2002
SupportMonkey 2002
SupportMonkey 2002
Details
NILEX
$10000
Local Software with Web
2
1
15% of licence price per year
Required
Required
NILEX
NILEX
NILEX
Details
HelpDesk
$10000
Local Software with Web
4
4
Not required
Required
HelpDesk
HelpDesk
HelpDesk
Details
Support-Works Helpdesk Professional
$15000
Local Software with Web
5
Unlimited
15-20% of product - depending on contract
Free to maintained customers
Not required
Required
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Details
NetHelpDesk
$600
Local Software with Web
1
unlimited
10% (inc above)
0.1
Not required
Required
NetHelpDesk
NetHelpDesk
NetHelpDesk
Details
Helpdesk-3
$5000
Local Software with Web
unlimited (by web) up to 10 in C-S
unlimited (by web) up to 10 in C-S
5 % by year
17 % by year
Required
Required
Helpdesk-3
Helpdesk-3
Helpdesk-3
Details
TeleSupport HelpDesk
$1295
Local Software with Web
5
900
Variable depending on Support Package
Variable depending on Support Package
Required
Required
TeleSupport HelpDesk
TeleSupport HelpDesk
TeleSupport HelpDesk
Details
Planet FM
$5000
Local Software with Web
600+
600
12% of licence fee
Required
Required
Planet FM
Planet FM
Planet FM
Details
Magnoware DataTrack System 3.5
$349
Local Software with Web
1
Unlimited
No
Not required
Required
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Details
CAFM Explorer
$1200
Local Software with Web
1
1
Required
Required
CAFM Explorer
CAFM Explorer
CAFM Explorer
Details
PhaseWare Tracker - External Help Desk Software
$995
Local Software with Web
1
Unlimited
Annual maintenance 25% of license
n/a
Not required
Required
PhaseWare Tracker - External Help Desk Software
PhaseWare Tracker - External Help Desk Software
PhaseWare Tracker - External Help Desk Software
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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