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Help Desk
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Type
Licensed
Technicians
Licensed
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Software for
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Acceptable Servers
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Compatible Server Software
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Server is Provided
Unix
Linux
Windows NT
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Server Software is Provided
Perl
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Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
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Pager capable
News/status notification announcements
HelpDesk Master
$425
Local Software with Web
1
Unlimited
1 year included
Year 2 15% or current list price
Not required
Required
HelpDesk Master
HelpDesk Master
HelpDesk Master
Details
TeleSupport HelpDesk
$1295
Local Software with Web
5
900
Variable depending on Support Package
Variable depending on Support Package
Required
Required
TeleSupport HelpDesk
TeleSupport HelpDesk
TeleSupport HelpDesk
Details
Alloy Navigator
$7085
Local Software with Web
$1600 each (on average)
Unlimited
Upgrade path available
Not required
Not required
Alloy Navigator
Alloy Navigator
Alloy Navigator
Details
TrackFree - Help Desk Software
$0
Local Software with Web
5
Unlimited
None
Not required
Not required
TrackFree - Help Desk Software
TrackFree - Help Desk Software
TrackFree - Help Desk Software
Details
PhaseWare Tracker - External Help Desk Software
$995
Local Software with Web
1
Unlimited
Annual maintenance 25% of license
n/a
Not required
Required
PhaseWare Tracker - External Help Desk Software
PhaseWare Tracker - External Help Desk Software
PhaseWare Tracker - External Help Desk Software
Details
c.Support for Lotus Notes and Domino
$6500
Local Software with Web
5
100
per incident or unlimited support available
Maintenance cost is 30% of purchase price for 2 years
Not required
Not required
c.Support for Lotus Notes and Domino
c.Support for Lotus Notes and Domino
c.Support for Lotus Notes and Domino
Details
Numara Track-It!
$3895
Local Software with Web
5 named or 3 concurrent technicians
100
25% annually of MSRP
Included with maintenance
Not required
Required
Numara Track-It!
Numara Track-It!
Numara Track-It!
Details
Close Support Enterprise Edition
$745
Local Software with Web
Unlimited
Unlimited
12 months free then $120 per year
Included in support costs
Not required
Required
Close Support Enterprise Edition
Close Support Enterprise Edition
Close Support Enterprise Edition
Details
FastTrack Help Desk
$500
Local Software with Web
Unlimited
1
20% software cost
Included in support contract
Required
Not required
FastTrack Help Desk
FastTrack Help Desk
FastTrack Help Desk
Details
IncidentMonitor(TM)
$3995
Local Software with Web
5
Unlimited
20% annually
Included in maintenance
Not required
Not required
IncidentMonitor(TM)
IncidentMonitor(TM)
IncidentMonitor(TM)
Details
amberCat Help Desk Plus
$2155
Local Software with Web
10 concurrent users at this price, unlimited from web browser
unlimited
$110 (email) $415 (phone) per annum
included in licence
Not required
Required
amberCat Help Desk Plus
amberCat Help Desk Plus
amberCat Help Desk Plus
Details
amberCat Help Desk
$1685
Local Software with Web
10 concurrent users at this price, unlimited from web browser
unlimited
$80 (email) $300 (phone) per annum
Included in licence
Not required
Required
amberCat Help Desk
amberCat Help Desk
amberCat Help Desk
Details
HelpTrac
$675
Local Software with Web
1
unlimited
20% of product cost
free with support agreement
Not required
Not required
HelpTrac
HelpTrac
HelpTrac
Details
Resolve IT!
$750
Local Software with Web
1
Unlimited
0.18
Free with Maintenance Contract
Not required
Not required
Resolve IT!
Resolve IT!
Resolve IT!
Details
Support-Works Helpdesk Professional
$15000
Local Software with Web
5
Unlimited
15-20% of product - depending on contract
Free to maintained customers
Not required
Required
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Details
SupportCalls with Outlook
$1500
Local Software with Web
unlimited
unlimited
1 year free support, 400 USD for additional year
free for support subscribers
Not required
Required
SupportCalls with Outlook
SupportCalls with Outlook
SupportCalls with Outlook
Details
SupportDesk
$400
Local Software with Web
1
Unlimited
Included in above
Free for first year, 20% of license fee thereafter
Not required
Not required
SupportDesk
SupportDesk
SupportDesk
Details
EasyAccessHelpDesk
$5999
Local Software with Web
Unlimited
Unlimited users, one site license.
%15 of total cost
Free
Not required
Required
EasyAccessHelpDesk
EasyAccessHelpDesk
EasyAccessHelpDesk
Details
Workflow Help Desk for Exchange 2000
$5000
Local Software with Web
unlimited
unlimited
first upgrade free
Not required
Not required
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Details
SupportMonkey 2002
$224
Local Software with Web
Unlimited
Unlimited
Free
Discount available
Not required
Required
SupportMonkey 2002
SupportMonkey 2002
SupportMonkey 2002
Details
HelpLine
$25
Local Software with Web
10
500
Annual maintenance 20% of license
Annual maintenance 20% of license
Not required
Not required
HelpLine
HelpLine
HelpLine
Details
Dispatch Help Desk for Lotus Notes and Domino
$2995
Local Software with Web
no limit per server
server license
1000
600
Not required
Required
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Details
CCS Help Desk Formely Outlook Help Desk 3.0
$495
Local Software with Web
2
Unlimited
free support by email
50% of the retail price
Not required
Required
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
Details
BridgeTrak
$4285
Local Software with Web
Unlimited
Unlimited
included in upgrade costs
450 or 25% of purchase per year
Not required
Required
BridgeTrak
BridgeTrak
BridgeTrak
Details
HelpMaster Pro Web Suite
$1680
Local Software with Web
Unlimited with Staff Support Module
Unlimited with Client Access Module
1 year Standard included. 1 year Premium add 10%
45% without Premium support
Not required
Not required
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
Details
Operation Center
$15000
Local Software with Web
Unlimited
150 Licensed Nodes
Included with Maintenance
18% Annual Maintenance
Required
Not required
Operation Center
Operation Center
Operation Center
Details
Helpdesk-3
$5000
Local Software with Web
unlimited (by web) up to 10 in C-S
unlimited (by web) up to 10 in C-S
5 % by year
17 % by year
Required
Required
Helpdesk-3
Helpdesk-3
Helpdesk-3
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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