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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  Close Support Enterprise Edition $745  Local Software with Web  Unlimited  Unlimited  12 months free then $120 per year  Included in support costs   Not required  Required                        Close Support Enterprise Edition                                                 Close Support Enterprise Edition                             Close Support Enterprise Edition Details SysMan $495  Local Software with Web  $495 per concurrent user  unlimited  $110 per licensed user and free upgrades  $275 per licensed user if not on support agreement   Not required   Not required                        SysMan                                                 SysMan                             SysMan Details Workflow Help Desk for Exchange 2000 $5000  Local Software with Web  unlimited  unlimited    first upgrade free   Not required   Not required                        Workflow Help Desk for Exchange 2000                                                 Workflow Help Desk for Exchange 2000                             Workflow Help Desk for Exchange 2000 Details HelpDesk Master $425  Local Software with Web  1  Unlimited  1 year included  Year 2 15% or current list price   Not required  Required                        HelpDesk Master                                                 HelpDesk Master                             HelpDesk Master Details HelpMaster Pro Web Suite $1680  Local Software with Web  Unlimited with Staff Support Module  Unlimited with Client Access Module  1 year Standard included. 1 year Premium add 10%  45% without Premium support   Not required   Not required                        HelpMaster Pro Web Suite                                                 HelpMaster Pro Web Suite                             HelpMaster Pro Web Suite Details SupportMonkey 2002 $224  Local Software with Web  Unlimited  Unlimited  Free  Discount available   Not required  Required                        SupportMonkey 2002                                                 SupportMonkey 2002                             SupportMonkey 2002 Details NILEX $10000  Local Software with Web  2  1  15% of licence price per year    Required  Required                        NILEX                                                 NILEX                             NILEX Details Operation Center $15000  Local Software with Web  Unlimited  150 Licensed Nodes  Included with Maintenance  18% Annual Maintenance  Required   Not required                        Operation Center                                                 Operation Center                             Operation Center Details Support-Works Helpdesk Professional $15000  Local Software with Web  5  Unlimited  15-20% of product - depending on contract  Free to maintained customers   Not required  Required                        Support-Works Helpdesk Professional                                                 Support-Works Helpdesk Professional                             Support-Works Helpdesk Professional Details TrackFree - Help Desk Software $0  Local Software with Web  5  Unlimited    None   Not required   Not required                        TrackFree - Help Desk Software                                                 TrackFree - Help Desk Software                             TrackFree - Help Desk Software Details NetHelpDesk $600  Local Software with Web  1  unlimited  10% (inc above)  0.1   Not required  Required                        NetHelpDesk                                                 NetHelpDesk                             NetHelpDesk Details Planet FM $5000  Local Software with Web  600+  600  12% of licence fee    Required  Required                        Planet FM                                                 Planet FM                             Planet FM Details FastTrack Help Desk $500  Local Software with Web  Unlimited  1  20% software cost  Included in support contract  Required   Not required                        FastTrack Help Desk                                                 FastTrack Help Desk                             FastTrack Help Desk Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3

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