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Web Site URL:	http://www.sdshelpdesk.com
Discussion Forum:	Participate in the SDS HelpDesk Solutions Discussion Forum
Category:	Local Software with Web
Description:	Trouble ticket logging and tracking, customer profiles, service contracts and warranties, time tracking, knowledge base, work groups. Internet Web interfaces available as add-ons.
Price:	$195
Licensed Customers:	Unlimited
Licensed Technicians:	1
Additional pricing options page URL:	http://www.sdshelpdesk.com
Free upgrades? If so, how long?:	1 year
Upgrade costs:
Support costs:
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics      Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields      Templates      Font appearance      Tables      Button images      Background
Source code available?:	No

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