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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP Change sort order MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
Simple-Support $599  Completely Web Based  Unlimited       Not required   Not required                        Simple-Support                                                 Simple-Support                             Simple-Support Details
EnterpriseWizard $2850  Completely Web Based  Unlimited  20% of current license value annually  Included in annual support contract   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details
New Fire Enterprise Support $500  Completely Web Based  10  10       Not required   Not required                        New Fire Enterprise Support                                                 New Fire Enterprise Support                             New Fire Enterprise Support Details
e-Support : Commerce Edition $250  Completely Web Based  Unlimited  Free     Not required   Not required                        e-Support : Commerce Edition                                                 e-Support : Commerce Edition                             e-Support : Commerce Edition Details
Castle Support $60  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Castle Support                                                 Castle Support                             Castle Support Details
RightNow Web $75000  Completely Web Based  Unlimited  Unlimited for 2 years. Software must be purchased again after 2 years.                                RightNow Web                                                 RightNow Web                             RightNow Web Details
TRACKWeb Help Desk $15000  Completely Web Based  0.12  0.12                            TRACKWeb Help Desk                                                 TRACKWeb Help Desk                             TRACKWeb Help Desk Details
Perfect Tracker $800  Completely Web Based  unlimited  unlimited  First 10 incidents free  not yet decided   Not required   Not required                        Perfect Tracker                                                 Perfect Tracker                             Perfect Tracker Details
Liberum Help Desk $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Liberum Help Desk                                                 Liberum Help Desk                             Liberum Help Desk Details
Tracker $199  Completely Web Based  unlimited  unlimited  Free  Free                            Tracker                                                 Tracker                             Tracker Details
Help Desk Organizer $495  Completely Web Based  unlimited  unlimited  $89 year     Not required   Not required                        Help Desk Organizer                                                 Help Desk Organizer                             Help Desk Organizer Details
Prop Web $8000  Completely Web Based  unlimited  15% Invoice Price  Included in annual support contract   Not required   Not required                        Prop Web                                                 Prop Web                             Prop Web Details
Fused Solutions - Support Management Systems $2400  Completely Web Based  unlimited  included in price   Not required   Not required                        Fused Solutions - Support Management Systems                                                 Fused Solutions - Support Management Systems                             Fused Solutions - Support Management Systems Details
Visual Help Desk $9500  Completely Web Based  20  unlimited  1500   Not required   Not required                        Visual Help Desk                                                 Visual Help Desk                             Visual Help Desk Details
c.Support for .NET $4600  Completely Web Based  100  metered or unlimited support available  2 year maintenance contract for 30% of purchase price   Not required   Not required                        c.Support for .NET                                                 c.Support for .NET                             c.Support for .NET Details
psTrack $800  Completely Web Based  Unlimited  6% of List with Maintenance Contract  6% of List with Maintenance Contract   Not required   Not required                        psTrack                                                 psTrack                             psTrack Details
Web+Center $0  Completely Web Based  Unlimited  Varies per license  Free if licensed                            Web+Center                                                 Web+Center                             Web+Center Details
World Desk Pro $1700  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        World Desk Pro                                                 World Desk Pro                             World Desk Pro Details
PerlDesk $39  Completely Web Based  Unlimmited  Unlimmited       Not required   Not required                        PerlDesk                                                 PerlDesk                             PerlDesk Details
Polar Help Desk $99  Completely Web Based  unlimited  Free  Free   Not required   Not required                        Polar Help Desk                                                 Polar Help Desk                             Polar Help Desk Details
Attenza $99  Completely Web Based  unlimited  none     Not required   Not required                        Attenza                                                 Attenza                             Attenza Details
Support Services Manager (SSM) $0  Completely Web Based  Unlimited  Unlimited  Included - Free  Included - Free   Not required   Not required                        Support Services Manager (SSM)                                                 Support Services Manager (SSM)                             Support Services Manager (SSM) Details
Bugzero $299  Completely Web Based  free for 3 month.  free for 5 month, 30% discount after   Not required   Not required                        Bugzero                                                 Bugzero                             Bugzero Details
FMb2b.net $1 per day Completely Web Based  Included  Included   Not required   Not required                        FMb2b.net                                                 FMb2b.net                             FMb2b.net Details
OTRS - Open Ticket Request System $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        OTRS - Open Ticket Request System                                                 OTRS - Open Ticket Request System                             OTRS - Open Ticket Request System Details
OneOrZero Helpdesk $0  Completely Web Based  Unlimited  Unlimited  none  none   Not required   Not required                        OneOrZero Helpdesk                                                 OneOrZero Helpdesk                             OneOrZero Helpdesk Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP Change sort order MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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