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  1. Caltraker Professional   Public Rating: 3.00, 4 Votes   Click here to rate this    Discussion Forum   
    Caltraker is a useful addition to anyone who needs to keep track of requests or jobs. If you are a work group/department or team and you need to coordinate the requeste coming into you department then Caltraker will help.
    2020solutions.org
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  2. SysMan   Public Rating: 1.99, 89 Votes   Click here to rate this    Discussion Forum   
    Full-featured IT helpdesk & facilities management system - works "out of the box" - a no-fuss solution with web facilities that is easy to use, does the job and pays for itself over and over again
    coralsea.com.au/sysman/overview.htm
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  3. Support FetchDog   Public Rating: 1.00, 1 Votes   Click here to rate this    Discussion Forum   
    Support FetchDog enables help desks, IT departments, software developers and other support providers to detect and repair software errors on a local or remote PC, by allowing them to retrieve the exact configuration state of that computer.
    4dev.com/fd/
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  4. Alloy Navigator   Click here to rate this    Discussion Forum   
    Alloy Navigator is an enterprise-level integrated IT infrastructure management suite based on ITIL principles. It offers a perfect blend of IT Service Support, Asset Management, and Change Management, all consolidated into a single solution focused on streamlining IT service processes.
    alloy-software.com/an6/
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  5. BigAnt Office Messenger free version   Click here to rate this   
    BigAnt Office Messenger is a corporate instant messenger for secure office communication. Features including instant messaging, group discussion, voice and video chat, file exchange, Active Directory integration, web-based live chat.
    bigantsoft.com
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  6. c.Service   Click here to rate this    Discussion Forum   
    c.Service is a mature, robust system, combining incident management, knowledge management, customer management and service contract management
    gwi.com/
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  7. CAFM Explorer   Click here to rate this    Discussion Forum   
    CAFM Explorer offers a powerful Help Desk and Pre-planned maintenance solution which allows full Help Desk and Maintenance Management using either local, handheld or web enabled software.
    cafmexplorer.com
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  8. DBS Help Desk   Click here to rate this    Discussion Forum   
    Hire as many technicians as you like, and install the program for their individual use or set them up to share the database over the LAN - no additional cost.
    dbandsons.com/dbshd.htm
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  9. eService Professional   Click here to rate this    Discussion Forum   
    eService Professional is designed for customer service professionals in the call center. With this product agents are able to access existing knowledge, increment the "collective experience," and submit new knowledge.
    serviceware.com/
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  10. FastTrack Help Desk   Click here to rate this    Discussion Forum   
    Fast Track Help Desk is a low-cost but fully-featured service desk solution aimed at both the IT and FM markets. Log calls in a matter of seconds. Save costs and reduce the man-hours needed to control your Help Desk. Reduce errors throughout the entire support process.
    fmdirect.co.uk/fmdirect/solutions_fthd.htm
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  11. Numara Track-It!   Click here to rate this    Discussion Forum   
    Numara Track-It! is a proven and comprehensive IT Help Desk, Asset Management & Change Management solution that is fast to implement and enables businesses to effectively employ industry best practices. Easy to implement and use. IT Industry's best value!
    numarasoftware.com/Track-It/help_desk_software.aspx
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  12. Planet FM   Click here to rate this    Discussion Forum   
    Planet FM is a modular Facilities Management database application. A central module is the Help Desk. This provides call logging functions with SLA performance monitoring and task scheduling together with a knowledge database.
    fdsltd.co.uk
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  13. SupportCalls with Outlook   Click here to rate this    Discussion Forum   
    An ITIL guided, helpdesk system for team to log, collaborate and analyze support cases in Outlook with Exchange. Auto-process incoming support requests, send automated emails/SMS, web access ASP.NET sites for technicians and end-users, KB, SLA, statistics & reporting. Use Skype to make calls and SMS
    assistmyteam.net/SupportCalls/
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  14. Tele-Support HelpDesk   Click here to rate this    Discussion Forum   
    For Customer Service, HelpDesk, Call Tracking, and Tech Support. Online knowledgebase. Customer inquiry lookup. Priority escalation with email notification. Contract tracking, RMA, more. Run over LAN or Internet. Video demo or full evaluation available.
    resource-dynamics.com
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  15. TrackER   Click here to rate this    Discussion Forum   
    TrackER is a simple to use, highly functional help desk software package. It scales from a single user to enterprise wide use, at a fraction of the cost of other systems.
    er-systems.com
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  16. versaSRS   Click here to rate this   
    versaSRS is a browser-delivered feature-rich and flexible customer support solution that enables businesses to quickly and effectively manage and improve the quality of their interactions with employees, end users and customers raising service requests, issues, incidents or trouble tickets.
    versasrs.com
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