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  1. AyaNova Service Management & Work Order software   Public Rating: 10.00, 1 Votes   Click here to rate this    Discussion Forum   
    AyaNova includes automated work orders, dispatching, scheduling, preventive maintenance, searchable knowledgebase, loaners, customer equipment tracking, management reports and more. Optional remote access and QuickBooks integration.
    ayanova.com
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  2. Free Help Desk Software by Spiceworks   Public Rating: 10.00, 4 Votes   Click here to rate this   
    Download completely free help desk software for IT pros and SysAdmins. Software suite also includes network management, SQL server monitoring, PC troubleshooting, network inventory tools, virtual server discovery, Dell & HP warranty review tracking, and more. All for absolutely no cost.
    spiceworks.com/free-help-desk-software/
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  3. TechExcel FrontOffice   Public Rating: 8.80, 5 Votes   Click here to rate this    Discussion Forum   
    TechExcel FrontOffice optimizes every aspect of your company's most important process - the Customer Lifecycle. From marketing and sales force automation, to product tracking and customer support.
    techexcel.com
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  4. NetHelpDesk   Public Rating: 8.75, 4 Votes   Click here to rate this    Discussion Forum   
    A helpdesk and documentation system for IT support teams. Tracks users requests, changes, inventory and lets you draw intelligent network diagrams. Has Windows, web and emial interfaces.
    nethelpdesk.com
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  5. IncidentMonitor(TM)   Public Rating: 8.73, 1184 Votes   Click here to rate this    Discussion Forum   
    A full featured, ITIL-compatible enterprise service management solution via browser, Windows, PDA or Email with attachments. Workflow, service catalogs, service level management and asset management will ensure all your customers needs are met. User defined fields and natural language self help.
    monitor24-7.com
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  6. PhaseWare Tracker - External Help Desk Software   Public Rating: 8.67, 6 Votes   Click here to rate this    Discussion Forum   
    PhaseWare Tracker delivers a feature-rich, affordable, and highly-customizable help desk and customer support solution software for small and mid-sized businesses.
    PhaseWare.com
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  7. Helpdesk-3   Public Rating: 8.31, 39 Votes   Click here to rate this    Discussion Forum   
    Composed of 7 modules, it is designed to attend a wide variety of projects including all kinds of customer support application (not only technical help desks), inventory managment, call logging, SLA managment and much more.
    treetools.com.br
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  8. Close Support Enterprise Edition   Public Rating: 8.27, 368 Votes   Click here to rate this    Discussion Forum   
    Close Support Enterprise Edition includes a fully-featured service desk application; an Intranet module for customers and technicians including searchable knowledge base functions; an email module for auto-processing emailed help requests; and the option to use a SQL Server database.
    closefitsoftware.com
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  9. Abacus Help Desk 3.5   Public Rating: 8.26, 296 Votes   Click here to rate this    Discussion Forum   
    Unlike other Help Desk Software, Abacus Helpdesk is easy to install, implement, learn and use - and for a much lower price than you would expect to pay for a quality, functional support solution
    abacus.cc
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  10. American Help Desk Software   Public Rating: 8.20, 5 Votes   Click here to rate this    Discussion Forum   
    All releases of American Help Desk Software include the unlimited user Web Connection to enable guests, clients, or consultant internet users to search the calls database, look up the status of their calls, and submit new questions (calls) in writing through their browser.
    americanhelpdesk.com
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  11. C2 Enterprise   Public Rating: 8.10, 10 Votes   Click here to rate this    Discussion Forum   
    C2 Enterprise Helpdesk and Customer Service solution is designed to meet critical business requirements, automate Helpdesk processes,is ITIL compatble and will lower the cost of supporting the IT infrastructure and operations.
    cpl-inc.com
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  12. c.Support for Lotus Notes and Domino   Public Rating: 8.07, 55 Votes   Click here to rate this    Discussion Forum   
    c.Support is the leading help desk solution for the Lotus platform. With a full set of features including incident, knowledge, and asset management, routing, notifications, and SLA's, c.Support is easy to configure and the most flexible solution available today.
    gwi.com
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  13. CCS Help Desk Formely Outlook Help Desk 3.0   Public Rating: 8.00, 2 Votes   Click here to rate this    Discussion Forum   
    CCS HelpDesk is an efficient application for management of end-user support requests and ticket tracking. It leverages Microsoft Outlook / Exchange and the web which allows for quick deployment, painless integration and rapid acceptance by organization
    crowcanyon.com/products.htm
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  14. HelpDesk Master   Public Rating: 7.97, 51 Votes   Click here to rate this    Discussion Forum   
    HelpDesk Master is a comprehensive, Case based, feature rich, and extremely easy to install, learn, and maintain help desk and call center software system. HelpDesk Master offers fulls support for both MS Access and SQL databases and it is Internet enabled.
    helpdeskmaster.com
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  15. ieSupportManager Helpdesk Web Edition   Public Rating: 7.67, 6 Votes   Click here to rate this    Discussion Forum   
    Log your internal or external issues, add to and look up the fully searchable knowledgebase and prioritise, sort and filter issues and more. User-definable labels, fields, buttons, menu items and dialogs. MAPI & ODBC compliant.
    iecomputersystems.ie
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  16. SupportMonkey 2002   Public Rating: 7.67, 3 Votes   Click here to rate this    Discussion Forum   
    SupportMonkey allows you to email a 20kb custom built 'Monkey' to a client which will gather any necessary information and return it to you via email in either XML or Text formats. Several hundred predefined configurations are possible - and a fully customisable plugin interface is provided.
    nitrotech.co.uk/monkey.html
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  17. Oxygen Helpdesk Management Software   Public Rating: 7.62, 8 Votes   Click here to rate this    Discussion Forum   
    Oxygen is a scalable, feature rich web based application offering a full intergrated package of Incident Management, SLA Management, Knowledge Base, email system, web portal. Where intergrated with its sister product Pathway, giving Asset Management, License Managment and Change Management
    e-warehouse.com
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  18. Support-Works Helpdesk Professional   Public Rating: 7.60, 5 Votes   Click here to rate this    Discussion Forum   
    Support-Works Helpdesk Professional - built on unique Non-Polling Architecture, offers enterprise scalability with low maintenance overheads. The MS Office look and feel can be customized, allowing you to tailor the application. Integration with PC Audit provides the ultimate tool for IT support.
    support-works.com
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  19. VI Service Desk   Public Rating: 7.50, 6 Votes   Click here to rate this    Discussion Forum   
    The VI Service Desk is a comprehensive, scalable Lotus Domino Help Desk solution. It's highly robust and intuitive interface, coupled with a cutting edge Design Framework, makes the VI Service Desk a leader in the Lotus Notes Help Desk industry today.
    velocityintegrations.com
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  20. HelpSTAR   Public Rating: 7.47, 56 Votes   Click here to rate this    Discussion Forum   
    Download your free, 45-day evaluation of HelpSTAR Help Desk software. Help Desk solutions have never been easier.
    helpstar.com
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  21. TRACK Help Desk   Public Rating: 7.45, 9 Votes   Click here to rate this    Discussion Forum   
    Fully customizable help desk solution that offers online ticket submission and integrates with a knowledge base and defect tracking application.
    trackhelpdesk.com
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  22. Remedy Action Request System Solutions   Public Rating: 7.29, 7 Votes   Click here to rate this    Discussion Forum   
    Turing Service Management has rapidly become one of the leading ITIM & CRM Consultancy organisations in the UK.Working in partnership with organisations like Remedy & Crystal Decisions, Turing has earned a reputation for the delivery of Applications that bring competitive advantage where it counts.
    turing.uk.com
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  23. CAFM Explorer   Public Rating: 7.28, 7 Votes   Click here to rate this    Discussion Forum   
    CAFM Explorer's Help Desk module is fully customisable and operates in connection with handheld PC (Bluetooth technology) data capture for asset tracking etc and workorder creation and tracking over your corporate Intranet.
    cafmexplorer.com
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  24. ProjecTrak Lotus Notes Help Desk   Public Rating: 7.28, 14 Votes   Click here to rate this    Discussion Forum   
    ProjecTrak Help Desk is a sophisticated Lotus Notes based help desk software designed for either internal or external call management. ProjecTrak is completely web accessible.
    projectrak.com/helpdesk/
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  25. NetKeeper Captain CRM   Public Rating: 7.11, 9 Votes   Click here to rate this    Discussion Forum   
    NetKeeper Captain CRM offers a well integrated customer centered business solution. The program creates a closed loop seamless flow of information from customer service and support to business marketing and sales.
    netkeeper.com
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  26. CISS Help Desk with WebCISS add-on   Public Rating: 7.00, 5 Votes   Click here to rate this    Discussion Forum   
    Improve efficiency and the effectiveness of your help desk by allowing your staff and clients to access the system world-wide 24/7.
    auratech.com.au/ciss.htm
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  27. Dispatch Help Desk for Lotus Notes and Domino   Public Rating: 7.00, 2 Votes   Click here to rate this    Discussion Forum   
    Lotus Notes and Domino based help desk for internal teams. Web and email integration. Dispatch lets you take complete control of your help desk.
    groupapps.com
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  28. HelpDesk   Public Rating: 6.95, 15 Votes   Click here to rate this    Discussion Forum   
    Touchpaper HelpDesk is a cost-effective solution which helps organizations better manage their IT infratsructure.
    touchpaper.us
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  29. Assyst   Public Rating: 6.89, 62 Votes   Click here to rate this    Discussion Forum   
    assyst by Axios Systems is a fully integrated, out of the box Help Desk & IT Service Management software solution. assyst enables the management of large IT infrastructures while providing fast ROI through the use of Best Practice ITIL framework.
    axiossystems.com
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  30. BridgeTrak   Public Rating: 6.82, 11 Votes   Click here to rate this    Discussion Forum   
    Powerful application for Windows 95/98 or NT/2000 provides a variety of tracking, reporting, and query features to make your help desk, call center, technical support, or IT department more efficient.
    kemma.com/
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