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Completely Web Based
This help desk software is installed on your web server, and only a web browser is needed to use it.
Remotely Hosted
Remotely hosted is a help desk service provided by another company. Usually this is also completely web based, but the difference being these companies provide everything for you for a monthly fee or per ticket basis. The software resides on their server.
Publications
Books, magazines, and articles on help desk related issues.
Training and Certifications
A listing of helpful courses, training, and certification programs.
Research and Reviews
Benefit from other people's research, reports, and reviews of help desk related issues.
Job and Career Resources
Employment opportunities for both the employer and the job seeker.
Outsourcing
A collection of companies that can be hired to do your help desk work for you.
Local Software with Web
This help desk software requires local installation on each server or workstation, but also has some web integration.
Local Software
This help desk software requires local installation on each server or workstation.
Organizations and Associations
These organizations set the standards, establish certification and training programs, and to encourage member participation and collaboration.
Mailing Lists and Newsgroups
Additional ways to keep informed about the help desk industry.
Other Resources
Links to other help desk related resources.
Knowledgebase Software
This is software that offers knowledgebase/FAQ features only. Some help desk packages already include this.
Instant Chat Messaging
This is software dedicated to offering live chatting features. Some help desk packages already include this

 

 

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