Completely Web Based This help desk software is installed on your web server, and only a web browser is needed to use it.
Remotely Hosted Remotely hosted is a help desk service provided by another company. Usually this is also completely web based, but the difference being these companies provide everything for you for a monthly fee or per ticket basis. The software resides on their server.
Publications Books, magazines, and articles on help desk related issues.
Research and Reviews Benefit from other people's research, reports, and reviews of help desk related issues.
Outsourcing A collection of companies that can be hired to do your help desk work for you.
Local Software with Web This help desk software requires local installation on each server or workstation, but also has some web integration.
Local Software This help desk software requires local installation on each server or workstation.
Organizations and Associations These organizations set the standards, establish certification and training programs, and to encourage member participation and collaboration.
Knowledgebase Software This is software that offers knowledgebase/FAQ features only. Some help desk packages already include this.
Instant Chat Messaging This is software dedicated to offering live chatting features. Some help desk packages already include this
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