Help Desk Software and Resources

 


 

 Home
 Search
 Comparison Charts
 Discussion Forums
 Research Cart  
 Add a Listing
 Update a Listing
 Advertise
 Event Calendar
 What's New
 Top Rated
 Contact Us
 Log In

  

 

 

   the entire directory   only this category  Advanced Search

 

  1. eStreamDesk - Helpdesk & Ticketing System   Public Rating: 7.75, 4 Votes   Click here to rate this    Discussion Forum   
    eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.
    estreamdesk.com
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.05   
  2. EnterpriseWizard   Public Rating: 5.79, 64 Votes   Click here to rate this    Discussion Forum   
    Previously known as SupportWizard, EnterpriseWizard is a top-rated, web-based solution for helpdesk and external customer support. Customizable tables, fields, look & feel, graphical workflows, escalation, rules, email notification, chat, reporting, granular permissions, dynamic FAQ. Free trial.
    enterprisewizard.com/help-desk.htm?campaign=565helpd
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.03   
  3. BMS (Business Modular System)   Public Rating: 5.58, 33 Votes   Click here to rate this    Discussion Forum   
    BMS is a complete CRM solution from Bxtend (www.bxtend.com), which includes Help Desk, SFA, Content Management and E-commerce. This solution is suitable for companies with remote offices or helpdesk. It is user friendly, but at the same time including extensive features. Request free Demo.
    bxtend.com
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.01   
  4. SAManage   Public Rating: 10.00, 1 Votes   Click here to rate this   
    Cloud based IT service desk and IT asset management solution
    samanage.com
    Review It    Details    Add to Research Cart    
  5. Zendesk   Public Rating: 10.00, 2 Votes   Click here to rate this   
    Cloud-based help desk software with an elegant support ticket system and a self-service customer support platform. Fast, smart and convenient. Nothing to install or update. Trusted by over 10,000 organizations around the world.
    zendesk.com
    Review It    Details    Add to Research Cart    
  6. Jitbit Hosted Helpdesk   Public Rating: 9.00, 1 Votes   Click here to rate this   
    Hosted (SaaS) cloud-based helpdesk application. Has everything you need: knowledge-base, email-integration, unlimited users, unlimited file-attachments. Web-based: works in a browser, mobile smartphone.
    jitbit.com/hosted-helpdesk/
    Review It    Details    Add to Research Cart    
  7. ThinMind Issue Tracking   Public Rating: 8.76, 112 Votes   Click here to rate this    Discussion Forum   
    ThinMind is an web-based administrative tracking solution that allows employees / contractors to enter and work issues from anywhere, at anytime. Try our FREE 30-day trial ... and allow your organization to collect and manage issues more efficiently and effectively.
    ThinMind.com
    Review It    Add to Research Cart    
  8. ReadyDesk Hosted   Public Rating: 8.20, 5 Votes   Click here to rate this    Discussion Forum   
    Hosted version of our popular help desk software. Features automatic creation of tickets from email, live chat, asset management, assignment and notification rules, email alerts, customizable interfaces, workflow rules, knowledge base, advanced admin console and much more at an incredible price.
    readydesk.com
    Review It    Details    Add to Research Cart    
  9. Help Desk Systems   Public Rating: 8.12, 17 Votes   Click here to rate this    Discussion Forum   
    Help Desk Systems Inc. offers a powerful, flexible hosted help desk application. Features include powerful search engine, tabular and graphical metrics, standard and custom fields, escalations and branding to your company's website. Surveys and Knowledge Base are additional benefits.
    helpdesksystems.com
    Review It    Details    Add to Research Cart    
  10. AI-Reply - Customer Support Helpdesk System   Public Rating: 7.73, 39 Votes   Click here to rate this    Discussion Forum   
    A complete help desk system to manage your entire customer support and tracking process. Fully scalable web-based service at an extremely affordable price.
    ai-reply.com/cshs
    Review It    Details    Add to Research Cart    
  11. CRMdesk   Public Rating: 7.37, 142 Votes   Click here to rate this    Discussion Forum   
    CRMdesk automates online customer support, helpdesk and knowledge base management via Internet. The system is deployed as a highly efficient and cost-effective hosted solution for companies looking to dramatically improve quality and reduce costs of Internet-based customer support and knowledgebase
    crmdesk.com
    Review It    Details    Add to Research Cart    
  12. ExDesk - Expert Help Desk   Public Rating: 7.17, 137 Votes   Click here to rate this    Discussion Forum   
    ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use. ExDesk is ideal for your small and medium sized business needs. Free 30 day trial.
    exdesk.com/rd.cfm?ref=6
    Review It    Details    Add to Research Cart    
  13. TremenDesk   Public Rating: 7.00, 3 Votes   Click here to rate this    Discussion Forum   
    TremenDesk is a 100% web based and easy to use help desk solution for small to large businesses to manage customer support. Hosted on the robust Dedicated Server line from Lunarpages Web Hosting, TremenDesk is the most efficient Help Desk on the market. Try it free for 30 days.
    tremendesk.com
    Review It    Details    Add to Research Cart    
  14. Consultant's Help Desk   Public Rating: 6.15, 74 Votes   Click here to rate this    Discussion Forum   
    A complete help desk designed for the computer consultant. Includes knowledge base, request tracking, contact list with history, inventory, sales, billing, SLA management and reporting. Everything you and your customers need.
    consultdesk.com
    Review It    Details    Add to Research Cart    
  15. Service-now.com   Public Rating: 6.13, 16 Votes   Click here to rate this    Discussion Forum   
    Service-now.com is an On Demand IT service and asset management solution offered as a hosted service and licensed on a subscription basis. Built on a CMDB and the best practices of ITIL; Service-now.com provides integrated processes for incident, problem, change, configuration and asset management.
    service-now.com
    Review It    Details    Add to Research Cart    
  16. CSLive -- Integrated Tickets/KDB/Live Chat/Meetings   Public Rating: 5.86, 46 Votes   Click here to rate this    Discussion Forum   
    Integrated Help Desk, Ticket System, Knowledge DataBase, Live Customer Chat, Online Live Meeting, Site Visitor Tracker, Internal Communications, Contact Management, Work Orders, and Office Management System! 100% web-based, customizable system for small and large sized businesses.
    cslive.com/
    Review It    Details    Add to Research Cart    
  17. bigWebDesk   Public Rating: 5.82, 80 Votes   Click here to rate this    Discussion Forum   
    bigWebDesk is a fully web-based service request management system and help desk solution. bigWebDesk allows management to track service staff performance,workload, increase productivity and support staff organization.
    bigwebdesk.com/default.asp?site=HelpDesks
    Review It    Details    Add to Research Cart    
  18. eFirstHelp   Public Rating: 5.67, 33 Votes   Click here to rate this    Discussion Forum   
    100% Web based solution for internal and external Help Desk, Customer Support, Asset Management and Incident Tracking. Customizable Screens, integrated Workflow Engine, SLAs, Escalation, Knowledgebase, Reports Engine and several other configurable modules.
    silvertidesoftware.com/HelpDesk.asp
    Review It    Details    Add to Research Cart    
  19. EBSuite Customer Support - HelpDesk   Public Rating: 5.63, 8 Votes   Click here to rate this    Discussion Forum   
    EBSuite.com is the most advanced HelpDesk solution available. We customer web portal customized for each visitor, Case Alerts and Escalations for SLA commitments. Free customer support and setup with data import including existing cases and notes. All for $25 /user/month. Hosted or for purchase.
    ebsuite.com
    Review It    Add to Research Cart    
  20. Revelation   Public Rating: 5.38, 73 Votes   Click here to rate this    Discussion Forum   
    Revelation Helpdesk provides a combination of ease of use & efficiency, powerful performance reports, and integrated CRM tools. Our intuitive features save you time across all aspects of your support process, resulting in an immediate benefit,from increased up-time to better customer satisfaction.
    revelationhelpdesk.com
    Review It    Details    Add to Research Cart    
  21. SupportFighter   Public Rating: 5.18, 11 Votes   Click here to rate this    Discussion Forum   
    With SUPPORTfighter each supporter can answer 5 to 10 times more support than supporters that just use Outlook. If you loose one of your support Staff, all his knowledge is saved in SUPPORTfighter and any new hired supporter can start answer more than 50 % of all incoming support the first day.
    supportfighter.com
    Review It    Add to Research Cart    
  22. Numara FootPrints Hosting Service   Public Rating: 5.13, 33 Votes   Click here to rate this    Discussion Forum   
    You'll reduce support costs, improve workflow, speed customer problem resolution with Numara FootPrints Hosting Service and remove the IT infrastructure administration process from your organization at the same time. You'll maintain control in an easy-to-use and scalable environment.
    numarasoftware.com/footprints.asp
    Review It    Details    Add to Research Cart    
  23. SysAid   Public Rating: 4.83, 32 Votes   Click here to rate this    Discussion Forum   
    All-in-One Solution – SysAid consolidates helpdesk, remote control, asset management, and IT activity analysis tools into one simple, accessible solution.automatic reporting of hardware/software changes on all system components means inventory is always updated and assets always accounted.
    ilient.com
    Review It    Details    Add to Research Cart    
  24. Aboutmelvin   Public Rating: 4.70, 61 Votes   Click here to rate this    Discussion Forum   
    Help desk and bug tracking, Test cases and migration manager, Security by user group, Email alerts, Bilingual English and French.
    aboutmelvin.com
    Review It    Add to Research Cart    
  25. HostedLogic: PerlDesk Hosted   Public Rating: 4.69, 8 Votes   Click here to rate this    Discussion Forum   
    HostedLogic offer full hosted solutions and remote email management for organizations using our leading software PerlDesk. Features include, multiple staff, automatic department assigning, ticket history, user-frontend and article section.
    hostedlogic.com
    Review It    Details    Add to Research Cart    
  26. EBsuite.com   Public Rating: 4.23, 35 Votes   Click here to rate this    Discussion Forum   
    EBsuite.com is a web based enterprise solution provider for small to mid sized businesses. Our Customer Service Help Desk module include Customer/Contact Management, Case/Request Management, Knowledge Management, Calendar Tool, and a Customer Self-Service portal.
    ebsuite.com
    Review It    Details    Add to Research Cart    
  27. Severity One   Public Rating: 4.02, 42 Votes   Click here to rate this    Discussion Forum   
    Severity One (S1) manages support requests of any description both internaly and externaly. The request flow system ensures accountability for internal support and/or 3rd party suppliers, improving productivity by 38% and enduser satisfaction by 78%. S1 is available in ASP or local server versions.
    severityone.com
    Review It    Details    Add to Research Cart    
  28. Millennium Care Inc.   Public Rating: 3.89, 34 Votes   Click here to rate this    Discussion Forum   
    Our Incident CareTM (I-Care) service chain automation solution is an ideal software tool for technical support centers and contact centers wishing to drive down service management costs, drive profitability and improve service.
    millenniumcare.com
    Review It    Add to Research Cart    
  29. TriActive Systems Manager   Public Rating: 3.60, 32 Votes   Click here to rate this    Discussion Forum   
    TriActive Systems Manager(SM) provides help desk trouble ticket tracking and reporting integrated with remote tools, user asset inventory, and network and server monitoring. TSM is hosted at TriActiveÆs NOC for rapid installation (1-3 days), low monthly fees, instant reports and immediate ROI.
    triactive.com
    Review It    Details    Add to Research Cart    
  30. TRACKWeb Online   Public Rating: 3.45, 29 Votes   Click here to rate this    Discussion Forum   
    Provide dedicated hosted solution with fully customized application to meet your exact needs. Knowledge base reduces support cost and online ticket submission makes it easy to submit tickets.
    soffront.com
    Review It    Details    Add to Research Cart    
  Pages: 1 2 3 [>>]

 

 

Copyright 2014 HelpDesks.com. All rights reserved.