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  1. ExDesk - Expert Help Desk   Public Rating: 7.01, 129 Votes   Click here to rate this    Discussion Forum   
    ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use. ExDesk is ideal for your small and medium sized business needs. Free 30 day trial.
    exdesk.com/rd.cfm?ref=6
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  2. CRMdesk   Public Rating: 7.28, 127 Votes   Click here to rate this    Discussion Forum   
    CRMdesk automates online customer support, helpdesk and knowledge base management via Internet. The system is deployed as a highly efficient and cost-effective hosted solution for companies looking to dramatically improve quality and reduce costs of Internet-based customer support and knowledgebase
    crmdesk.com
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  3. EnterpriseWizard   Public Rating: 5.73, 61 Votes   Click here to rate this    Discussion Forum   
    Previously known as SupportWizard, EnterpriseWizard is a top-rated, web-based solution for helpdesk and external customer support. Customizable tables, fields, look & feel, graphical workflows, escalation, rules, email notification, chat, reporting, granular permissions, dynamic FAQ. Free trial!
    enterprisewizard.com
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  4. BMS (Business Modular System)   Public Rating: 5.58, 33 Votes   Click here to rate this    Discussion Forum   
    BMS is a complete CRM solution from Bxtend (www.bxtend.com), which includes Help Desk, SFA, Content Management and E-commerce. This solution is suitable for companies with remote offices or helpdesk. It is user friendly, but at the same time including extensive features. Request free Demo.
    bxtend.com
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  5. eFirstHelp   Public Rating: 5.82, 32 Votes   Click here to rate this    Discussion Forum   
    100% Web based solution for internal and external Help Desk, Customer Support, Asset Management and Incident Tracking. Customizable Screens, integrated Workflow Engine, SLAs, Escalation, Knowledgebase, Reports Engine and several other configurable modules.
    silvertidesoftware.com/HelpDesk.asp
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  6. ThinMind Issue Tracking   Public Rating: 8.90, 110 Votes   Click here to rate this    Discussion Forum   
    ThinMind is an web-based administrative tracking solution that allows employees / contractors to enter and work issues from anywhere, at anytime. Try our FREE 30-day trial ... and allow your organization to collect and manage issues more efficiently and effectively.
    ThinMind.com
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  7. Help Desk Systems   Public Rating: 8.12, 17 Votes   Click here to rate this    Discussion Forum    updated   
    Help Desk Systems Inc. offers a powerful, flexible hosted help desk application. Features include powerful search engine, tabular and graphical metrics, standard and custom fields, escalations and branding to your company's website. Surveys and Knowledge Base are additional benefits.
    helpdesksystems.com
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  8. AI-Reply - Customer Support Helpdesk System   Public Rating: 7.73, 39 Votes   Click here to rate this    Discussion Forum   
    A complete help desk system to manage your entire customer support and tracking process. Fully scalable web-based service at an extremely affordable price.
    ai-reply.com/cshs
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  9. Consultant's Help Desk   Public Rating: 6.27, 67 Votes   Click here to rate this    Discussion Forum   
    A complete help desk designed for the computer consultant. Includes knowledge base, request tracking, contact list with history, inventory, sales, billing, SLA management and reporting. Everything you and your customers need.
    consultdesk.com
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  10. CSLive -- Integrated Tickets/KDB/Live Chat/Meetings   Public Rating: 5.86, 46 Votes   Click here to rate this    Discussion Forum   
    Integrated Help Desk, Ticket System, Knowledge DataBase, Live Customer Chat, Online Live Meeting, Site Visitor Tracker, Internal Communications, Contact Management, Work Orders, and Office Management System! 100% web-based, customizable system for small and large sized businesses.
    cslive.com/
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  11. bigWebDesk   Public Rating: 5.82, 80 Votes   Click here to rate this    Discussion Forum   
    bigWebDesk is a fully web-based service request management system and help desk solution. bigWebDesk allows management to track service staff performance,workload, increase productivity and support staff organization.
    bigwebdesk.com/default.asp?site=HelpDesks
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  12. EBSuite Customer Support - HelpDesk   Public Rating: 5.63, 8 Votes   Click here to rate this    Discussion Forum   
    EBSuite.com is the most advanced HelpDesk solution available. We customer web portal customized for each visitor, Case Alerts and Escalations for SLA commitments. Free customer support and setup with data import including existing cases and notes. All for $25 /user/month. Hosted or for purchase.
    ebsuite.com
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  13. Revelation   Public Rating: 5.38, 73 Votes   Click here to rate this    Discussion Forum   
    Revelation Helpdesk provides a combination of ease of use & efficiency, powerful performance reports, and integrated CRM tools. Our intuitive features save you time across all aspects of your support process, resulting in an immediate benefit,from increased up-time to better customer satisfaction.
    revelationhelpdesk.com
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  14. SupportFighter   Public Rating: 5.18, 11 Votes   Click here to rate this    Discussion Forum   
    With SUPPORTfighter each supporter can answer 5 to 10 times more support than supporters that just use Outlook. If you loose one of your support Staff, all his knowledge is saved in SUPPORTfighter and any new hired supporter can start answer more than 50 % of all incoming support the first day.
    supportfighter.com
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  15. Numara FootPrints Hosting Service   Public Rating: 5.13, 33 Votes   Click here to rate this    Discussion Forum   
    You'll reduce support costs, improve workflow, speed customer problem resolution with Numara FootPrints Hosting Service and remove the IT infrastructure administration process from your organization at the same time. You'll maintain control in an easy-to-use and scalable environment.
    numarasoftware.com/footprints.asp
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  16. Service-now.com   Public Rating: 5.09, 11 Votes   Click here to rate this    Discussion Forum   
    Service-now.com is an On Demand IT service and asset management solution offered as a hosted service and licensed on a subscription basis. Built on a CMDB and the best practices of ITIL; Service-now.com provides integrated processes for incident, problem, change, configuration and asset management.
    service-now.com
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  17. SysAid   Public Rating: 4.95, 31 Votes   Click here to rate this    Discussion Forum   
    All-in-One Solution – SysAid consolidates helpdesk, remote control, asset management, and IT activity analysis tools into one simple, accessible solution.automatic reporting of hardware/software changes on all system components means inventory is always updated and assets always accounted.
    ilient.com
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  18. Aboutmelvin   Public Rating: 4.70, 61 Votes   Click here to rate this    Discussion Forum   
    Help desk and bug tracking, Test cases and migration manager, Security by user group, Email alerts, Bilingual English and French.
    aboutmelvin.com
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  19. HostedLogic: PerlDesk Hosted   Public Rating: 4.69, 8 Votes   Click here to rate this    Discussion Forum   
    HostedLogic offer full hosted solutions and remote email management for organizations using our leading software PerlDesk. Features include, multiple staff, automatic department assigning, ticket history, user-frontend and article section.
    hostedlogic.com
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  20. EBsuite.com   Public Rating: 4.23, 35 Votes   Click here to rate this    Discussion Forum   
    EBsuite.com is a web based enterprise solution provider for small to mid sized businesses. Our Customer Service Help Desk module include Customer/Contact Management, Case/Request Management, Knowledge Management, Calendar Tool, and a Customer Self-Service portal.
    ebsuite.com
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  21. Severity One   Public Rating: 4.09, 41 Votes   Click here to rate this    Discussion Forum   
    Severity One (S1) manages support requests of any description both internaly and externaly. The request flow system ensures accountability for internal support and/or 3rd party suppliers, improving productivity by 38% and enduser satisfaction by 78%. S1 is available in ASP or local server versions.
    severityone.com
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  22. Millennium Care Inc.   Public Rating: 3.70, 33 Votes   Click here to rate this    Discussion Forum   
    Our Incident CareTM (I-Care) service chain automation solution is an ideal software tool for technical support centers and contact centers wishing to drive down service management costs, drive profitability and improve service.
    millenniumcare.com
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  23. e-Warehouse Oxygen   Public Rating: 3.50, 2 Votes   Click here to rate this   
    Oxygen is a scalable, feature rich web based application offering a full intergrated package of Incident Management, SLA Management, Knowledge Base, email system, web portal. Where intergrated with its sister product Pathway, giving Asset Management, License Managment and Change Management
    e-warehouse.com
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  24. TRACKWeb Online   Public Rating: 3.45, 29 Votes   Click here to rate this    Discussion Forum   
    Provide dedicated hosted solution with fully customized application to meet your exact needs. Knowledge base reduces support cost and online ticket submission makes it easy to submit tickets.
    soffront.com
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  25. TriActive Systems Manager   Public Rating: 3.39, 31 Votes   Click here to rate this    Discussion Forum   
    TriActive Systems Manager(SM) provides help desk trouble ticket tracking and reporting integrated with remote tools, user asset inventory, and network and server monitoring. TSM is hosted at TriActiveÆs NOC for rapid installation (1-3 days), low monthly fees, instant reports and immediate ROI.
    triactive.com
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  26. ProductivIT   Public Rating: 3.33, 3 Votes   Click here to rate this    Discussion Forum   
    ProductivITâ„¢ is a complete Desktop Support Solution that revolutionizes the way in which PC users receive technical support and capture asset inventory information.
    productivit.com
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  27. Hosted Help Desk   Public Rating: 3.13, 30 Votes   Click here to rate this    Discussion Forum   
    It's easy to use and can be setup in minutes. Log calls, track calls, build a knowledge base, run reports, and more. Sign up for a free 30-day evaluation.
    hostedhelpdesk.com
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  28. AthenaRMS   Public Rating: 2.64, 11 Votes   Click here to rate this    Discussion Forum   
    Allows support staff to treat end-users with quality customer care and common problems in mass. 1-time URLS provide support to an unlimited number of users. Multiple tickets can be tagged and responded to with the option to close on send. Supports Oracle, Mysql, or Postgres. Opensource or ASP.
    athenarms.com
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  29. InstaHelp   Public Rating: 2.48, 33 Votes   Click here to rate this    Discussion Forum   
    Instahelp is a live help system that allows webmaster to provide real time help on their system.It uses a windows based opertaor console that is very friendly to use and keeps ur operators happy.Please visit our website for more features
    instahelp.biz
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  30. SupportBank   Public Rating: 2.47, 20 Votes   Click here to rate this    Discussion Forum   
    The quick and simple way to use AIMÆs award winning HelpDesk Expert software. SupportBankÆs expert staff handles the administration of your custom internal or customer support helpdesk. You get 99.9% uptime, month-to-month service and the option of downloading your data at any time.
    supportbank.com
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