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  1. ReadyDesk   Public Rating: 8.95, 231 Votes   Click here to rate this    Discussion Forum   
    Features include Remote Desktop, automated assignments and notifications, automated e-mail alerts, user customizeable interface, customizable workflow,live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console and much more at an incredible price.
    ReadyDesk.com
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.56   

  2. Parature   Public Rating: 7.37, 93 Votes   Click here to rate this    Discussion Forum   
    Parature provides everything you need to provide the level of support customers have come to expect in the new economy: help desk software, customer self-service and support, ticket tracking to provide fast, accurate, consistent responses, and live assistance.
    parature.com
    Review It    Add to Research Cart     Cost to advertiser: $0.55   

  3. HelpSpot Help Desk Software   Public Rating: 5.15, 42 Votes   Click here to rate this    Discussion Forum   
    HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At it's core HelpSpot includes powerful request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has full featured reporting and a customer self service portal.
    userscape.com/products/helpspot/
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.53   

  4. EnterpriseWizard   Public Rating: 7.93, 323 Votes   Click here to rate this    Discussion Forum   
    Previously known as SupportWizard, EnterpriseWizard is a top-rated, web-based solution for helpdesk and external customer support. Customizable tables, fields, look & feel, graphical workflows, escalation, rules, email notification, chat, reporting, granular permissions, dynamic FAQ. Free trial!
    enterprisewizard.com
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.11   

  5. FMb2b.net   Public Rating: 6.03, 60 Votes   Click here to rate this    Discussion Forum   
    FMb2b.net is a new Internet based Help Desk and Business Support Solution. This revolutionary on-line software suite includes a Help Desk, Room/Space/Visitor Booking, Catalogue Purchasing and a Quotation System and all hosted from just £1 per day!
    fmdirect.co.uk/fmdirect/solutions_main.htm
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.05   

  6. eFirstHelp   Public Rating: 5.23, 34 Votes   Click here to rate this    Discussion Forum   
    100% Web based solution for internal and external Help Desk, Customer Support, Asset Management and Incident Tracking. Customizable Screens, integrated Workflow Engine, SLAs, Escalation, Knowledgebase, Reports Engine and several other configurable modules.
    silvertidesoftware.com/HelpDesk.asp
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.01   

  7. Attend   Click here to rate this       
    attend� is the most flexible and best suited solution for the great part of the market sectors. Specially created for all those companies that give service or support to their customers and want to keep track of them.
    attend-solutions.com
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  8. HelpConnection.NET   Public Rating: 10.00, 2 Votes   Click here to rate this    updated   
    Customer support solution written in .NET 2.0, for ticketing (help desk), knowledge base, and customer relations management. Escalations, uploading, emails automatically transfered to tickets... Too many features to list, please visit for online demo, or to request a free 30 day trial download.
    helpconnection.net
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  9. Numara FootPrints   Public Rating: 9.18, 721 Votes   Click here to rate this    Discussion Forum   
    Numara FootPrints is the award-winning, 100% web-based service desk automation software that tracks all issues, communications & resolutions online, without the high costs & complex administration of other tools.
    numarasoftware.com/footprints.asp
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  10. WonderDesk SQL   Public Rating: 9.17, 751 Votes   Click here to rate this    Discussion Forum   
    WonderDesk SQL is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request. No need for locally installed software for your technicians or customers.
    wonderdesk.com
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  11. WonderDesk   Public Rating: 9.16, 704 Votes   Click here to rate this    Discussion Forum   
    WonderDesk is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request. No need for locally installed software for your technicians or customers.
    wonderdesk.com
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  12. MAX Help Desk   Public Rating: 9.00, 3 Votes   Click here to rate this    Discussion Forum   
    MAX is a powerful cross-platform help desk management tool designed for speed and usability. Combining a full feature set with a smart Knowledge Base, detailed reporting, and an industry-leading user interface, MAX allows them to spend more time restoring services.
    volchok.com/max/
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  13. SchoolHelpDesk.Net   Public Rating: 8.56, 51 Votes   Click here to rate this    Discussion Forum   
    The product is 100% browser based (Internet Explorer or Fire fox browser). The system is highly configurable and there is tremendous pay back from the user self help features. Allows your teachers to help themselves before they turn in a ticket.
    SchoolHelpDesk.Net
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  14. LiveTime Support   Public Rating: 8.51, 536 Votes   Click here to rate this    Discussion Forum   
    LiveTime Support is a J2EE based technical support and help desk application for the enterprise. Features support for all major server platforms and databases, unlimited scalability, real-time reporting and customer portal.
    livetime.com
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  15. Help Desk 6.5 by Expinion.net   Public Rating: 8.48, 62 Votes   Click here to rate this    Discussion Forum    updated   
    Complete customer support, ticket & KB system - loaded with features. Save time & money with this easy-to-use information & communications tool. Multiple category levels, customize security levels & fields, dynamic multi-language interfaces. Includes ASP source, install & support. Visit for Demo
    expinion.net/software/app_helpdesk.asp
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  16. TicketXPert.NET   Public Rating: 8.46, 246 Votes   Click here to rate this    Discussion Forum   
    TXP is the multilanguage Help Desk Solution for your IT and Product support for all branches of business. TXP includes Remote Control, Asset Mgmt and Software Distribution to get your complete System Mgmt Solution. As development tools were C#, SQL as well as XML from the .NET Framework used.
    ticketxpert.net
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  17. SiteHelpDesk   Public Rating: 8.36, 51 Votes   Click here to rate this    Discussion Forum   
    Browser based helpdesk with interactive support, self help, user action tracking, FAQ and much more. Innovative, flexible and customisable. Enhance your intranet today.
    sitehelpdesk.com
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  18. ISIS Help Desk   Public Rating: 8.33, 328 Votes   Click here to rate this    Discussion Forum   
    The ISIS Helpdesk System is the complete support solution. Streamline helpdesk processes & increase efficiency. Service Requests; Asset Manager; Knowledge Manager; Complete Reporting; External Website Interface; Automated Notifications & Call Escalation & much more. Visit us and try it online today!
    isishelpdesk.co.nz
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  19. World Desk Pro   Public Rating: 8.28, 734 Votes   Click here to rate this    Discussion Forum   
    Customer Support Excellence from World Desk Pro. The easiest to use web based customer support solution available is running at www.worlddeskpro.com. Take the test drive
    worlddeskpro.com
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  20. IssueTrak, Inc.   Public Rating: 8.24, 38 Votes   Click here to rate this    Discussion Forum   
    Help Desk Software, Customer Support Software and Issue Tracking. 100% Web Based. Reduce costs and increase service performance dramatically with our Help Desk, Customer Support Desk, Issue Tracking, and Asset Management Solutions.
    issuetrak.com/html/demo.htm?helpdesksppc
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  21. Novo Help Desk Software   Public Rating: 8.20, 10 Votes   Click here to rate this    Discussion Forum   
    Novo Help Desk Software provides management and support staff with a powerful incident tracking solution to effectively run their support and service departments. User permissions can be configured in a multitude of ways with its highly flexible administrative settings.
    novosolutions.com
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  22. InstantService™   Public Rating: 8.19, 63 Votes   Click here to rate this    Discussion Forum   
    InstantService customer contact applications are a cost-effective, hosted help desk solution that helps boost customer acquisition and retention on websites with real-time chat, desktop sharing, email management and self-help FAQ features.
    instantservice.com
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  23. e11 help desk software and Knowledge Management   Public Rating: 8.15, 423 Votes   Click here to rate this    Discussion Forum   
    e11 is a powerful, affordable & customizable solution includes help desk, trouble ticket, lead tracking, email, queue management. Features: Unlimited no. of reps and customers, Internal Mail/Ticket management, Knowledgebase, Customer management, LDAP, Oracle, MYSQL, MS SQL,Address book, customizable
    e11online.com?gad=CIbI3-UBEgiCHmbkUc0IVhiS2rD-AyCGg6YT
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  24. versaSRS HelpDesk   Public Rating: 8.07, 45 Votes   Click here to rate this    Discussion Forum   
    What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Although a browser-based application, versaSRS HelpDesk does not look like a traditional Webpage. Instead, it has been designed to look, behave and work as a desktop application.
    versaSRS.com
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  25. OTRS - Open Ticket Request System   Public Rating: 8.00, 9 Votes   Click here to rate this    Discussion Forum   
    OTRS is an Open source Ticket Request System with many features to manage customer telephone calls and e-mails.
    otrs.org
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  26. Polar Help Desk   Public Rating: 8.00, 55 Votes   Click here to rate this    Discussion Forum   
    Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
    polarsoftware.com/products/servicedesk
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  27. c.Support for .NET   Public Rating: 7.99, 60 Votes   Click here to rate this    Discussion Forum   
    Designed specifically for the .NET platform c.Support has a full set of features including incident, knowledge, and asset management, routing, notifications, and SLA's. c.Support is easily configured to fit your needs today and grow with you. Ask us about a free HDI membership.
    gwi.com
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  28. HelpDesk Expert for Customer Service   Public Rating: 7.95, 22 Votes   Click here to rate this    Discussion Forum   
    Web-based help desk/call tracking system for internal support.
    innovate.com/products/helpdeskit/index.html
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  29. SiteHelpdesk-IT   Public Rating: 7.95, 23 Votes   Click here to rate this    Discussion Forum   
    Integrated helpdesk with Asset Management and IT record keeping and security features for Business Continuity and legal requirements. Integrates with Visual Audit Pro, System Mangement Server and HSImonitor
    sitehelpdesk.com
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  30. Taskman Pro! v.3   Public Rating: 7.93, 35 Votes   Click here to rate this    Discussion Forum   
    Taskman Pro! can be used to manage inhouse support helpdesks, allowing tasks or requests to be submitted either online or via email with email based notification. Single server instance licence allows unlimited users.
    darasoft.net
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