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  1. ACANOTION Help Desk Software   Public Rating: 8.58, 187 Votes   Click here to rate this    Discussion Forum   
    Acanotion help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.
    helpdesksoftware.com.au/
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  2. Close Support Service Desk Express Edition   Public Rating: 8.46, 464 Votes   Click here to rate this    Discussion Forum   
    The free to use Express Edition of the Close Support Service Desk provides for management of organisations, people, tasks and calls and is ideally suited to any customer service activity. The software is free to download and use for multiple users and unlimited customers.
    closefitsoftware.com
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  3. LBE Desktop Helpdesk   Public Rating: 8.40, 5 Votes   Click here to rate this    Discussion Forum   
    LBE Helpdesk makes it easy to keep track of all of your customer service issues. The system keeps a full audit trail of all work and uses e-mail to keep both the customer and operators fully informed of progress.
    lbehelpdesk.com
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  4. Simple Help Desk   Public Rating: 8.40, 1030 Votes   Click here to rate this    Discussion Forum   
    Simple Help Desk tracks outstanding requests for services such as problems, installations, and requests for training. Information such as responsibility, dates, audit trail, etc., is kept on these requests. As cases are completed, they are added to the case history where they can later be reviewed.
    brhelpdesk.com
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  5. Aegis Help Desk   Public Rating: 7.79, 65 Votes   Click here to rate this    Discussion Forum   
    Aegis is designed specifically for tracking general incidents and responses, clients and contacts and assets. It's ideally suited for any companies or individuals that needs to track customer problems, queries, requests, assets and responses to clients.
    abacus-systems.com
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  6. NovaResponse   Public Rating: 7.67, 3 Votes   Click here to rate this    Discussion Forum   
    The NovaResponse enterprise e-mail management system helps your company become more productive, efficient, and increase accountability. A rich-client Windows interface delivers a powerful user interface. As a result, users respond to client inquiries faster and effectively through a more responsive and interactive user interface.
    novasitetech.com
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  7. Help+   Public Rating: 7.60, 10 Votes   Click here to rate this    Discussion Forum   
    Help+ is a multi-user help desk system, ideal for small to medium sized companies supporting internal or external clients. Help+ enables e-mails to customers and technicians, stores hardware detail and full call history. Help+ is simple to install and use, and a full evaluation is available.
    helpplus.co.uk
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  8. NetKeeper Help Desk,Captain   Public Rating: 7.55, 9 Votes   Click here to rate this    Discussion Forum   
    NetKeeper Help Desk Captain is a cost effective help desk solution for small to medium size organizations. The program includes e-mail, alpha paging, SolutionsKeeper, automatic top FAQ generation, a custom report writer, end user access and more
    netkeeper.com
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  9. IT PowerPAC   Public Rating: 7.00, 3 Votes   Click here to rate this    Discussion Forum   
    This IT Service Management suite includes software applications for Service Desk and Incident Reporting, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Level Agreement monitoring and compliance, and a host of analytical and statistical reporting tools.
    eden.com
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  10. Optigold ISP   Public Rating: 7.00, 6 Votes   Click here to rate this    Discussion Forum   
    Business software package to completely run the billing, tracking, tech support, sales and day to day operations of an Internet Service Provider. For Macintosh and Windows.
    digitalpoint.com/products/isp/
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  11. RSF-1 Clustering Solution   Public Rating: 7.00, 5 Votes   Click here to rate this    Discussion Forum   
    Clustering solution RSF-1 specifically tailored for use with call centre solutions.
    RapidCluster.com/
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  12. HelpMaster Pro   Public Rating: 6.70, 13 Votes   Click here to rate this    Discussion Forum   
    From a single user to a complete, Web enabled Helpdesk suite, HelpMaster Pro is the solution. This award winning software provides powerful helpdesk functions with user friendly access. A free evaluation version and interactive web module demonstrations are available online.
    helpdeskworld.com
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  13. TSC2 Help Desk   Public Rating: 6.67, 44 Votes   Click here to rate this    Discussion Forum   
    TSC2 Help Desk is a full-featured, yet easy to use, Help Desk application that includes issue tracking, asset management and staff scheduling. TSC2 Help Desk has been specifically designed to meet the needs of small to medium size in-house Support and IT Departments.
    tsc2-helpdesk.com/?src=HelpDesks.com
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  14. CISS Help Desk System   Public Rating: 6.60, 5 Votes   Click here to rate this    Discussion Forum   
    Out-of-the-box, powerful and fully scalable help desk. Improve your customer support. Try it for FREE and see all the benefits, in your own environment. Also with web add-on.
    auratech.com.au/ciss.htm
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  15. TechSmith Camtasia   Public Rating: 6.50, 4 Votes   Click here to rate this    Discussion Forum   
    Camtasia records Windows screen activity and saves it as a standard movie file. Create videos of common software solutions and use them to supplement tech support activity. Camtasia is a must-have tool for any helpdesk!
    camtasia.com
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  16. Alepo RBS   Public Rating: 6.07, 38 Votes   Click here to rate this    Discussion Forum   
    Makers of billing, Customer Service, CRM, RADIUS server, and payment solutions for ISP, Voice over IP providers, Hotels, Internet Cafes, and wireless LAN (WISP and Hotspot).
    alepo.com
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  17. Help Desk & More   Public Rating: 5.71, 7 Votes   Click here to rate this    Discussion Forum   
    Help Desk & More provides the environment to process work orders, room bookings, visitor requests, etc. Calls can be logged, confirmed (by email) and routed to applicable contractor (by email) in about 15 seconds. All operations can be measured against SLA’s. A full PPM module is also included.
    fmdirect.co.uk/solutions_main.htm
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  18. ServiceAlliance   Public Rating: 2.60, 5 Votes   Click here to rate this    Discussion Forum   
    ServiceAlliance integrates and automates management of field service scheduling and dispatch, service contracts, help desk, logistics, repair, order processing, billing, and analyses of customer service operations.
    astea.com
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  19. EasyTrack   Public Rating: 1.00, 1 Votes   Click here to rate this    Discussion Forum   
    Simple self-contained call logging system
    ziggyred.com
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  20. NeuQs - Help Desk Software   Public Rating: 1.00, 1 Votes   Click here to rate this   
    NeuQs is a brand new help desk software solution. NeuQs is available both on the cloud and as an on-premise download. You will get 3 users free forever if you opt for the cloud version and a free 30 day trial with the download. Please visit http://www.neuqs.com for more information.
    neuqs.com
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  21. Tracker I   Public Rating: 1.00, 1 Votes   Click here to rate this    Discussion Forum   
    A low-cost call tracking system with solution lookup and reports facility. Can be used for supporting employees or customers. Ideal for software firms or brand new helpdesks.
    bullseyesystems.com
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  22. Help Desk Service Log   Click here to rate this    Discussion Forum   
    Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use. Fast, easy call logging, easy call tracking, with the full history of all actions taken.
    icon.co.za/~accesshome/index.htm
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  23. Insirux Helpdesk   Click here to rate this    Discussion Forum   
    Manage your support issues with Insirux Helpdesk. Call tracking, asset management, contact management, automatic email notification, searchable Knowledge Base, and excellent management reports. Great value for money and easy to install and use, Insirux Helpdesk will help your organization st
    insirux.com
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  24. IT Manager Helpdesk   Click here to rate this    Discussion Forum   
    The IT Manager™ was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member etc..
    cbr.com.tr/eng
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  25. Webolize Issue Tracker   Click here to rate this    Discussion Forum   
    A FREE issue tracker (bug tracker) that you download and run - and users will use a web browser to connect to your computer and submit issues/bugs or manage and work on issues.
    webolize.com/issue-tracker.aspx
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