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Support Simplified
$19 per agent month
Remotely Hosted
1
unlimited
zero
zero
Not required
Not required
Support Simplified
Support Simplified
Support Simplified
Details
AthenaRMS
$125 per month
Remotely Hosted
5
Unlimited
$600/yr basic, $1200/yr Premium
Open source - all you pay for is consulting and customization
Not required
Not required
AthenaRMS
AthenaRMS
AthenaRMS
Details
SysAid
$19 per year
Remotely Hosted
Unlimited
Unlimited
Nothing
Nothing
Not required
Not required
SysAid
SysAid
SysAid
Details
eFirstHelp
$99 per user / month
Remotely Hosted
1
100
None (24x7)
None
Not required
Not required
eFirstHelp
eFirstHelp
eFirstHelp
Details
TriActive Systems Manager
$5 per month per device
Remotely Hosted
Unlimited
Unlimited
none
none
Not required
Not required
TriActive Systems Manager
TriActive Systems Manager
TriActive Systems Manager
Details
Hosted Help Desk
$2125 per year
Remotely Hosted
up to 5
Unlimited
free
none
Not required
Not required
Hosted Help Desk
Hosted Help Desk
Hosted Help Desk
Details
InstaHelp
$100 per year
Remotely Hosted
Unlimited
Unlimited
Free
None
Not required
Required
InstaHelp
InstaHelp
InstaHelp
Details
EnterpriseWizardASP
$195 per per month
Remotely Hosted
3
Unlimited
None
None
Not required
Not required
EnterpriseWizardASP
EnterpriseWizardASP
EnterpriseWizardASP
Details
Help Desk Systems
$89 per ticket
Remotely Hosted
Unlimited
Unlimited
none
none
Not required
Not required
Help Desk Systems
Help Desk Systems
Help Desk Systems
Details
Zendesk
$29 per month
Remotely Hosted
1
Unlimited
None
None
Not required
Not required
Zendesk
Zendesk
Zendesk
Details
HostedLogic: PerlDesk Hosted
$30 per month
Remotely Hosted
1
Unlimited
N/A
N/A
Not required
Not required
HostedLogic: PerlDesk Hosted
HostedLogic: PerlDesk Hosted
HostedLogic: PerlDesk Hosted
Details
Plain Ticket
$20 per month
Remotely Hosted
5
Unlimited
N/A
N/A
Not required
Not required
Plain Ticket
Plain Ticket
Plain Ticket
Details
SAManage
$80 per month
Remotely Hosted
1
unlimited
Included with subscription
included with subscription
Not required
Not required
SAManage
SAManage
SAManage
Details
Numara FootPrints Hosting Service
$9995
Remotely Hosted
3 (complete read/write access)
Unlimited
20 -25% of total software order for maintenance and 18% additional for hosting service
Included w/Maintenance Contract
Not required
Not required
Numara FootPrints Hosting Service
Numara FootPrints Hosting Service
Numara FootPrints Hosting Service
Details
EnterpriseWizard
$195 per month
Remotely Hosted
3
Unlimited
Included in license pricing
Included in license pricing
Not required
Not required
EnterpriseWizard
EnterpriseWizard
EnterpriseWizard
Details
SupportBank
$475 per month
Remotely Hosted
3
unlimited
included
included
Not required
Not required
SupportBank
SupportBank
SupportBank
Details
Severity One
$750 per year
Remotely Hosted
3
25
included
Not required
Not required
Severity One
Severity One
Severity One
Details
Consultant's Help Desk
$35 per month
Remotely Hosted
1
unlimited
Included
Included
Not required
Not required
Consultant's Help Desk
Consultant's Help Desk
Consultant's Help Desk
Details
BMS (Business Modular System)
$60 per user
Remotely Hosted
10
unlimited
included
included
Not required
Not required
BMS (Business Modular System)
BMS (Business Modular System)
BMS (Business Modular System)
Details
IOS/Support
$500 per month
Remotely Hosted
5
unlimited
20% of license fee
Free for hosted version.
Not required
Not required
IOS/Support
IOS/Support
IOS/Support
Details
bigWebDesk
$59 per month
Remotely Hosted
50
50
Free
Free
Not required
Not required
bigWebDesk
bigWebDesk
bigWebDesk
Details
CRMdesk
$49 per month
Remotely Hosted
5
Unlimited
Free
Free
Not required
Not required
CRMdesk
CRMdesk
CRMdesk
Details
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
$19 per seat/month
Remotely Hosted
1
Unlimited
FREE
FREE
Not required
Not required
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
Details
eStreamDesk - Helpdesk & Ticketing System
$0 per free
Remotely Hosted
1
unlimited
free
free
Not required
Not required
eStreamDesk - Helpdesk & Ticketing System
eStreamDesk - Helpdesk & Ticketing System
eStreamDesk - Helpdesk & Ticketing System
Details
TremenDesk
$35 per month
Remotely Hosted
unlimited
unlimited
Free
Free
Not required
Not required
TremenDesk
TremenDesk
TremenDesk
Details
BPMonline Service Desk
$492 per year
Remotely Hosted
1
Unlimited
free
Not required
Not required
BPMonline Service Desk
BPMonline Service Desk
BPMonline Service Desk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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