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Pager capable
News/status notification announcements
Visual Help Desk
$9500
Completely Web Based
20
unlimited
1500
0
Not required
Not required
Visual Help Desk
Visual Help Desk
Visual Help Desk
Details
TicketXPert.NET
$4582
Completely Web Based
25
25
no
anually
Not required
Not required
TicketXPert.NET
TicketXPert.NET
TicketXPert.NET
Details
c.Support for .NET
$4600
Completely Web Based
2
100
metered or unlimited support available
2 year maintenance contract for 30% of purchase price
Not required
Not required
c.Support for .NET
c.Support for .NET
c.Support for .NET
Details
e-zHelpDesk
$3500
Completely Web Based
unlimited
unlimited
Free 1st 10 incident/ $50.00 per incident there after
Free
Not required
Not required
e-zHelpDesk
e-zHelpDesk
e-zHelpDesk
Details
Web+Center
$0
Completely Web Based
3
Unlimited
Varies per license
Free if licensed
Web+Center
Web+Center
Web+Center
Details
World Desk Pro
$1700
Completely Web Based
Unlimited
Unlimited
Not required
Not required
World Desk Pro
World Desk Pro
World Desk Pro
Details
eJournal RMS 2.7
$15000
Completely Web Based
10
unlimited
free
included in 15% maintance fee
Not required
Not required
eJournal RMS 2.7
eJournal RMS 2.7
eJournal RMS 2.7
Details
SiteHelpdesk-IT
$2000
Completely Web Based
5
unlimited
included with upgrades
15% after one year
Not required
Not required
SiteHelpdesk-IT
SiteHelpdesk-IT
SiteHelpdesk-IT
Details
SiteHelpDesk
$1000
Completely Web Based
5
unlimited
included with upgrades - 15%
15% of software price (after first year)
Not required
Not required
SiteHelpDesk
SiteHelpDesk
SiteHelpDesk
Details
Polar Help Desk
$99
Completely Web Based
1
unlimited
Free
Free
Not required
Not required
Polar Help Desk
Polar Help Desk
Polar Help Desk
Details
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
Online Work Order Suite: Lite Edition for ASP
$150
Completely Web Based
5
Unlimited
Included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Lite Edition for ASP
Online Work Order Suite: Lite Edition for ASP
Online Work Order Suite: Lite Edition for ASP
Details
Online Work Order Suite: Professional Edition
$900
Completely Web Based
Unlimited
Unlimited
included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Professional Edition
Online Work Order Suite: Professional Edition
Online Work Order Suite: Professional Edition
Details
Severity One Enterprise
$3000
Completely Web Based
3
50
20%
Included in support
Not required
Not required
Severity One Enterprise
Severity One Enterprise
Severity One Enterprise
Details
Weblication ProFault
$1200
Completely Web Based
Unlimited
Unlimited
20% of purchase cost
Free if support option taken
Not required
Not required
Weblication ProFault
Weblication ProFault
Weblication ProFault
Details
eMagic Touchpoint
$50000
Completely Web Based
50 concurrent users
Unlimited
17.5% of software cost includes upgrades
Not required
Not required
eMagic Touchpoint
eMagic Touchpoint
eMagic Touchpoint
Details
Attenza
$99
Completely Web Based
1
unlimited
none
Not required
Not required
Attenza
Attenza
Attenza
Details
VSO-XP
$295
Completely Web Based
5
Unlimited
Included w/upgrade
20%
Not required
Not required
VSO-XP
VSO-XP
VSO-XP
Details
WWW Help Desk Pro
$3000
Completely Web Based
unlimited
unlimited
free for 6 months
1600
Not required
Not required
WWW Help Desk Pro
WWW Help Desk Pro
WWW Help Desk Pro
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
FMb2b.net
$1 per day
Completely Web Based
1
1
Included
Included
Not required
Not required
FMb2b.net
FMb2b.net
FMb2b.net
Details
OTRS - Open Ticket Request System
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
Details
Go Smart Help Desk
$300
Completely Web Based
unlimited
unlimited
1 year free support
Not required
Not required
Go Smart Help Desk
Go Smart Help Desk
Go Smart Help Desk
Details
TESS
$9800
Completely Web Based
unlimited
unlimited
0.175
0.05
Not required
Not required
TESS
TESS
TESS
Details
PC-Duo Enterprise
$990
Completely Web Based
10
10
included in maintenance
150.00 per year
Not required
Not required
PC-Duo Enterprise
PC-Duo Enterprise
PC-Duo Enterprise
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
YUDO
$0
Completely Web Based
Unlimited
Unlimited
Forum on www.freedesk.it
Not required
Not required
YUDO
YUDO
YUDO
Details
WebCISS
$2000
Completely Web Based
Unlimited
Unlimited
Included with upgrade costs
Free for first year - 20% per annum after that
Not required
Not required
WebCISS
WebCISS
WebCISS
Details
Artologik HelpDesk 3.2
$650
Completely Web Based
2
Unlimited
195 USD (includes Upgrade Agreement)
Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Not required
Not required
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Details
NetSupport DNA Helpdesk
$1800
Completely Web Based
3
Unlimited
20% of License Fee (includes upgrades)
After 3 months 20% of License Fee
Not required
Required
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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