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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98 Change sort order Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
OTRS - Open Ticket Request System $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        OTRS - Open Ticket Request System                                                 OTRS - Open Ticket Request System                             OTRS - Open Ticket Request System Details
Go Smart Help Desk $300  Completely Web Based  unlimited  unlimited  1 year free support     Not required   Not required                        Go Smart Help Desk                                                 Go Smart Help Desk                             Go Smart Help Desk Details
TESS $9800  Completely Web Based  unlimited  unlimited  0.175  0.05   Not required   Not required                        TESS                                                 TESS                             TESS Details
PC-Duo Enterprise $990  Completely Web Based  10  10  included in maintenance  150.00 per year   Not required   Not required                        PC-Duo Enterprise                                                 PC-Duo Enterprise                             PC-Duo Enterprise Details
Online Work Order Suite: Lite Edition for PHP $150  Completely Web Based  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for PHP                                                 Online Work Order Suite: Lite Edition for PHP                             Online Work Order Suite: Lite Edition for PHP Details
IssueTrak $2500  Completely Web Based  100  20% Both Upgrade and Support  20% Both Upgrade and Support   Not required   Not required                        IssueTrak                                                 IssueTrak                             IssueTrak Details
Help Desk 6.5 by Expinion.net $249  Completely Web Based  Unlimited  Unlimited    <1/2 Price    Not required   Not required                        Help Desk 6.5 by Expinion.net                                                 Help Desk 6.5 by Expinion.net                             Help Desk 6.5 by Expinion.net Details
IssueTrak, Inc. $750  Completely Web Based  Unlimited  20% of List Price     Not required   Not required                        IssueTrak, Inc.                                                 IssueTrak, Inc.                             IssueTrak, Inc. Details
Helpdesk In Flash FAQ Ticket support $64  Completely Web Based  Unlimited  Unlimited  Free  Free   Not required   Not required                        Helpdesk In Flash FAQ Ticket support                                                 Helpdesk In Flash FAQ Ticket support                             Helpdesk In Flash FAQ Ticket support Details
HelpSpot Help Desk Software $179  Completely Web Based  Unlimited       Not required   Not required                        HelpSpot Help Desk Software                                                 HelpSpot Help Desk Software                             HelpSpot Help Desk Software Details
eFirstHelp $999  Completely Web Based  100  12 %  Included in Support Cost   Not required   Not required                        eFirstHelp                                                 eFirstHelp                             eFirstHelp Details
WonderDesk $499  Completely Web Based  Unlimited  Unlimited  included in upgrade costs  $35 / year   Not required   Not required                        WonderDesk                                                 WonderDesk                             WonderDesk Details
Web Trak v3.1 $49  Completely Web Based  Unlimited  Unlimited    Annual Service Agreement $49.00   Not required   Not required                        Web Trak v3.1                                                 Web Trak v3.1                             Web Trak v3.1 Details
New Fire Enterprise Support $500  Completely Web Based  10  10       Not required   Not required                        New Fire Enterprise Support                                                 New Fire Enterprise Support                             New Fire Enterprise Support Details
LBE Web Helpdesk $560  Completely Web Based  5 concurrent users  5 concurrent users  $240 per annum  Yes with support contract   Not required   Not required                        LBE Web Helpdesk                                                 LBE Web Helpdesk                             LBE Web Helpdesk Details
WonderDesk SQL $2499  Completely Web Based  Unlimited  Unlimited  included in upgrade costs  $249/ year   Not required   Not required                        WonderDesk SQL                                                 WonderDesk SQL                             WonderDesk SQL Details
TRACKWeb Help Desk $15000  Completely Web Based  0.12  0.12                            TRACKWeb Help Desk                                                 TRACKWeb Help Desk                             TRACKWeb Help Desk Details
Perfect Tracker $800  Completely Web Based  unlimited  unlimited  First 10 incidents free  not yet decided   Not required   Not required                        Perfect Tracker                                                 Perfect Tracker                             Perfect Tracker Details
District Help Desk $1500  Completely Web Based  unlimited  unlimited  Free  250   Not required   Not required                        District Help Desk                                                 District Help Desk                             District Help Desk Details
Liberum Help Desk $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Liberum Help Desk                                                 Liberum Help Desk                             Liberum Help Desk Details
ISIS Help Desk $1295  Completely Web Based  Unlimited       Not required   Not required                        ISIS Help Desk                                                 ISIS Help Desk                             ISIS Help Desk Details
Tracker $199  Completely Web Based  unlimited  unlimited  Free  Free                            Tracker                                                 Tracker                             Tracker Details
Prop Web $8000  Completely Web Based  unlimited  15% Invoice Price  Included in annual support contract   Not required   Not required                        Prop Web                                                 Prop Web                             Prop Web Details
Visual Help Desk $9500  Completely Web Based  20  unlimited  1500   Not required   Not required                        Visual Help Desk                                                 Visual Help Desk                             Visual Help Desk Details
Double Choco Latte $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Double Choco Latte                                                 Double Choco Latte                             Double Choco Latte Details
Web+Center $0  Completely Web Based  Unlimited  Varies per license  Free if licensed                            Web+Center                                                 Web+Center                             Web+Center Details
World Desk Pro $1700  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        World Desk Pro                                                 World Desk Pro                             World Desk Pro Details
SiteHelpdesk-IT $2000  Completely Web Based  unlimited  included with upgrades  15% after one year   Not required   Not required                        SiteHelpdesk-IT                                                 SiteHelpdesk-IT                             SiteHelpdesk-IT Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98 Change sort order Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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