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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  Online Work Order Suite: Lite Edition for PHP $150  Completely Web Based  5  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for PHP                                                 Online Work Order Suite: Lite Edition for PHP                             Online Work Order Suite: Lite Edition for PHP Details IssueTrak $2500  Completely Web Based  3  100  20% Both Upgrade and Support  20% Both Upgrade and Support   Not required   Not required                        IssueTrak                                                 IssueTrak                             IssueTrak Details Helpdesk In Flash FAQ Ticket support $64  Completely Web Based  Unlimited  Unlimited  Free  Free   Not required   Not required                        Helpdesk In Flash FAQ Ticket support                                                 Helpdesk In Flash FAQ Ticket support                             Helpdesk In Flash FAQ Ticket support Details HelpSpot Help Desk Software $179  Completely Web Based  1  Unlimited       Not required   Not required                        HelpSpot Help Desk Software                                                 HelpSpot Help Desk Software                             HelpSpot Help Desk Software Details LiveTime Support $7500  Completely Web Based  5  Unlimited  15% of base price per year     Not required   Not required                        LiveTime Support                                                 LiveTime Support                             LiveTime Support Details eFirstHelp $999  Completely Web Based  1  100  12 %  Included in Support Cost   Not required   Not required                        eFirstHelp                                                 eFirstHelp                             eFirstHelp Details EnterpriseWizard $2850  Completely Web Based  3  Unlimited  20% of current license value annually  Included in annual support contract   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details LBE Web Helpdesk $560  Completely Web Based  5 concurrent users  5 concurrent users  $240 per annum  Yes with support contract   Not required   Not required                        LBE Web Helpdesk                                                 LBE Web Helpdesk                             LBE Web Helpdesk Details RightNow Web $75000  Completely Web Based  Unlimited  Unlimited for 2 years. Software must be purchased again after 2 years.                                RightNow Web                                                 RightNow Web                             RightNow Web Details Numara FootPrints $9995  Completely Web Based  3  Unlimited  20 -25 % annually of total software order  Included w/ Maintenance Contract   Not required   Not required                        Numara FootPrints                                                 Numara FootPrints                             Numara FootPrints Details Support Key $2999  Completely Web Based  5  300  195     Not required   Not required                        Support Key                                                 Support Key                             Support Key Details TRACKWeb Help Desk $15000  Completely Web Based  5  5  0.12  0.12                            TRACKWeb Help Desk                                                 TRACKWeb Help Desk                             TRACKWeb Help Desk Details Liberum Help Desk $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Liberum Help Desk                                                 Liberum Help Desk                             Liberum Help Desk Details Prop Web $8000  Completely Web Based  1  unlimited  15% Invoice Price  Included in annual support contract   Not required   Not required                        Prop Web                                                 Prop Web                             Prop Web Details Fused Solutions - Support Management Systems $2400  Completely Web Based  1  unlimited  included in price  0   Not required   Not required                        Fused Solutions - Support Management Systems                                                 Fused Solutions - Support Management Systems                             Fused Solutions - Support Management Systems Details Visual Help Desk $9500  Completely Web Based  20  unlimited  1500  0   Not required   Not required                        Visual Help Desk                                                 Visual Help Desk                             Visual Help Desk Details TicketXPert.NET $4582  Completely Web Based  25  25  no  anually   Not required   Not required                        TicketXPert.NET                                                 TicketXPert.NET                             TicketXPert.NET Details Double Choco Latte $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Double Choco Latte                                                 Double Choco Latte                             Double Choco Latte Details e-zHelpDesk $3500  Completely Web Based  unlimited  unlimited  Free 1st 10 incident/ $50.00 per incident there after  Free   Not required   Not required                        e-zHelpDesk                                                 e-zHelpDesk                             e-zHelpDesk Details World Desk Pro $1700  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        World Desk Pro                                                 World Desk Pro                             World Desk Pro Details SiteHelpdesk-IT $2000  Completely Web Based  5  unlimited  included with upgrades  15% after one year   Not required   Not required                        SiteHelpdesk-IT                                                 SiteHelpdesk-IT                             SiteHelpdesk-IT Details SiteHelpDesk $1000  Completely Web Based  5  unlimited  included with upgrades - 15%  15% of software price (after first year)   Not required   Not required                        SiteHelpDesk                                                 SiteHelpDesk                             SiteHelpDesk Details Polar Help Desk $99  Completely Web Based  1  unlimited  Free  Free   Not required   Not required                        Polar Help Desk                                                 Polar Help Desk                             Polar Help Desk Details e11 help desk software and Knowledge Management $6500  Completely Web Based  unlimited  unlimited  10% after first year of free support  10 % after one year   Not required   Not required                        e11 help desk software and Knowledge Management                                                 e11 help desk software and Knowledge Management                             e11 help desk software and Knowledge Management Details TopTrack $1995  Completely Web Based  5  Unlimited       Not required   Not required                        TopTrack                                                 TopTrack                             TopTrack Details Severity One Enterprise $3000  Completely Web Based  3  50  20%  Included in support   Not required   Not required                        Severity One Enterprise                                                 Severity One Enterprise                             Severity One Enterprise Details eMagic Touchpoint $50000  Completely Web Based  50 concurrent users  Unlimited  17.5% of software cost includes upgrades     Not required   Not required                        eMagic Touchpoint                                                 eMagic Touchpoint                             eMagic Touchpoint Details Attenza $99  Completely Web Based  1  unlimited  none     Not required   Not required                        Attenza                                                 Attenza                             Attenza Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3 4 5 6 [>>]

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