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(knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  Tracker $199  Completely Web Based  unlimited  unlimited  Free  Free                            Tracker                                                 Tracker                             Tracker Details Prop Web $8000  Completely Web Based  1  unlimited  15% Invoice Price  Included in annual support contract   Not required   Not required                        Prop Web                                                 Prop Web                             Prop Web Details BridgeTrak for Web $995  Completely Web Based  5  5       Not required   Not required                        BridgeTrak for Web                                                 BridgeTrak for Web                             BridgeTrak for Web Details Visual Help Desk $9500  Completely Web Based  20  unlimited  1500  0   Not required   Not required                        Visual Help Desk                                                 Visual Help Desk                             Visual Help Desk Details TicketXPert.NET $4582  Completely Web Based  25  25  no  anually   Not required   Not required                        TicketXPert.NET                                                 TicketXPert.NET                             TicketXPert.NET Details psTrack $800  Completely Web Based  1  Unlimited  6% of List with Maintenance Contract  6% of List with Maintenance Contract   Not required   Not required                        psTrack                                                 psTrack                             psTrack Details World Desk Pro $1700  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        World Desk Pro                                                 World Desk Pro                             World Desk Pro Details eJournal RMS 2.7 $15000  Completely Web Based  10  unlimited  free  included in 15% maintance fee   Not required   Not required                        eJournal RMS 2.7                                                 eJournal RMS 2.7                             eJournal RMS 2.7 Details SiteHelpdesk-IT $2000  Completely Web Based  5  unlimited  included with upgrades  15% after one year   Not required   Not required                        SiteHelpdesk-IT                                                 SiteHelpdesk-IT                             SiteHelpdesk-IT Details Request Tracker (RT) $0  Completely Web Based  unlimited  unlimited  free (Mailing List) or from $6000p.a.  none   Not required   Not required                        Request Tracker (RT)                                                 Request Tracker (RT)                             Request Tracker (RT) Details SiteHelpDesk $1000  Completely Web Based  5  unlimited  included with upgrades - 15%  15% of software price (after first year)   Not required   Not required                        SiteHelpDesk                                                 SiteHelpDesk                             SiteHelpDesk Details BugAware Bug Tracking System $395  Completely Web Based  unlimited  unlimited       Not required   Not required                        BugAware Bug Tracking System                                                 BugAware Bug Tracking System                             BugAware Bug Tracking System Details Integral Accounting Help Desk $9999  Completely Web Based  Unlimited  Unlimited  $1999.99 after first year  Free If Under Contract   Not required   Not required                        Integral Accounting Help Desk                                                 Integral Accounting Help Desk                             Integral Accounting Help Desk Details Polar Help Desk $99  Completely Web Based  1  unlimited  Free  Free   Not required   Not required                        Polar Help Desk                                                 Polar Help Desk                             Polar Help Desk Details e11 help desk software and Knowledge Management $6500  Completely Web Based  unlimited  unlimited  10% after first year of free support  10 % after one year   Not required   Not required                        e11 help desk software and Knowledge Management                                                 e11 help desk software and Knowledge Management                             e11 help desk software and Knowledge Management Details Online Work Order Suite: Lite Edition for ASP $150  Completely Web Based  5  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for ASP                                                 Online Work Order Suite: Lite Edition for ASP                             Online Work Order Suite: Lite Edition for ASP Details TopTrack $1995  Completely Web Based  5  Unlimited       Not required   Not required                        TopTrack                                                 TopTrack                             TopTrack Details Help Centric $55  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Help Centric                                                 Help Centric                             Help Centric Details Online Work Order Suite: Professional Edition $900  Completely Web Based  Unlimited  Unlimited  included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Professional Edition                                                 Online Work Order Suite: Professional Edition                             Online Work Order Suite: Professional Edition Details Severity One Enterprise $3000  Completely Web Based  3  50  20%  Included in support   Not required   Not required                        Severity One Enterprise                                                 Severity One Enterprise                             Severity One Enterprise Details Attenza $99  Completely Web Based  1  unlimited  none     Not required   Not required                        Attenza                                                 Attenza                             Attenza Details Support Services Manager (SSM) $0  Completely Web Based  Unlimited  Unlimited  Included - Free  Included - Free   Not required   Not required                        Support Services Manager (SSM)                                                 Support Services Manager (SSM)                             Support Services Manager (SSM) Details Bugzero $299  Completely Web Based  5  5  free for 3 month.  free for 5 month, 30% discount after   Not required   Not required                        Bugzero                                                 Bugzero                             Bugzero Details Cerberus Helpdesk $499  Completely Web Based  Unlimited  Unlimited  Free  30% discount   Not required   Not required                        Cerberus Helpdesk                                                 Cerberus Helpdesk                             Cerberus Helpdesk Details FMb2b.net $1 per day Completely Web Based  1  1  Included  Included   Not required   Not required                        FMb2b.net                                                 FMb2b.net                             FMb2b.net Details OTRS - Open Ticket Request System $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        OTRS - Open Ticket Request System                                                 OTRS - Open Ticket Request System                             OTRS - Open Ticket Request System Details OneOrZero Helpdesk $0  Completely Web Based  Unlimited  Unlimited  none  none   Not required   Not required                        OneOrZero Helpdesk                                                 OneOrZero Helpdesk                             OneOrZero Helpdesk Details Go Smart Help Desk $300  Completely Web Based  unlimited  unlimited  1 year free support     Not required   Not required                        Go Smart Help Desk                                                 Go Smart Help Desk                             Go Smart Help Desk Details PC-Duo Enterprise $990  Completely Web Based  10  10  included in maintenance  150.00 per year   Not required   Not required                        PC-Duo Enterprise                                                 PC-Duo Enterprise                             PC-Duo Enterprise Details Online Work Order Suite: Lite Edition for PHP $150  Completely Web Based  5  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for PHP                                                 Online Work Order Suite: Lite Edition for PHP                             Online Work Order Suite: Lite Edition for PHP Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3 4 5 6 [>>]

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