Help Desk Software and Resources

 


 

 Home
 Search
 Comparison Charts
 Discussion Forums
 Research Cart  
 Add a Listing
 Update a Listing
 Advertise
 Event Calendar
 What's New
 Top Rated
 Contact Us
 Log In

  

 

 

   the entire directory   only this category  Advanced Search

 

  1. FMb2b.net   Public Rating: 6.03, 60 Votes   Click here to rate this    Discussion Forum   
    FMb2b.net is a new Internet based Help Desk and Business Support Solution. This revolutionary on-line software suite includes a Help Desk, Room/Space/Visitor Booking, Catalogue Purchasing and a Quotation System and all hosted from just £1 per day!
    fmdirect.co.uk/fmdirect/solutions_main.htm
    Review It    Details    Add to Research Cart    
  2. PC-Duo Enterprise   Public Rating: 6.00, 8 Votes   Click here to rate this    Discussion Forum   
    PC-Duo HelpDesk is a powerful, web based module for centrally tracking and managing help desk issues and calls. Easily accessible from anywhere, and can meet all help desk customization requirements û from custom fields to automated workflow rules and customer reporting.
    vector-networks.com
    Review It    Details    Add to Research Cart    
  3. Tracker   Public Rating: 6.00, 3 Votes   Click here to rate this    Discussion Forum   
    Tracker manages bug tracking, help desk, problem reports and trouble tickets, product defects, issues, incidents, and task oriented tracking. Ideal for developers during product development and quality assurance.
    ASPintranet.com
    Review It    Details    Add to Research Cart    
  4. VanillaSoft CRM/SFA   Public Rating: 6.00, 1 Votes   Click here to rate this    Discussion Forum   
    VAnillaSoft web-based CRM/SFA for small to medium sized businesses using inside sales team to reach new customers and markets via the telephone. Great tool for appointment setting, lead generation, sales by phone, surveys and orders.
    vanillasoft.com
    Review It    Add to Research Cart    
  5. Simple-Support   Public Rating: 5.80, 5 Votes   Click here to rate this    Discussion Forum   
    Simple-Support was developed to help speed up and simplify the tech-support process. Simple-Support was first created as an in house solution to our tech-support problems and is being converted to a commercial product as we have seen the need for such a product is great.
    solutionscripts.com/
    Review It    Details    Add to Research Cart    
  6. WWW Help Desk Pro   Public Rating: 5.80, 66 Votes   Click here to rate this    Discussion Forum   
    Since 1998, reliable, affordable, fast help desk applications. Customize questions on each page. Multiple security levels. Choose authentication method. Automatically assign new tickets to support personnel by problem or customer. Create and Modify questions. Inventory,Vendors,Reports, Charts.
    worldwebdynamics.com
    Review It    Details    Add to Research Cart    
  7. Help Centric   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Includes preset automatic responses and a Help Ticket Tracking module. There are 2 web applications provided for administrators and tech support staff. Includes a FREE contact manager.
    surfhighway.com/prodSpec.asp?prodID=10
    Review It    Details    Add to Research Cart    
  8. HelpMeICT   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Fully featured web-based helpdesk with client and agent issue submission, reporting, knowledge base and per user interface language selection.
    helpdesk.centralmanclc.com
    Review It    Add to Research Cart    
  9. rap-X   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Java Web Application. Email Integration. Fully Internationalised. Supports most databases and any operating system. Hosted or download options. >70.000 users worldwide. Helpdesk, on-line questionnaires, forum, FAQ and proposals. Fully customisable dashboard. SOAP, RSS & Portlet (JSR 168) interfaces.
    rap-x.com
    Review It    Details    Add to Research Cart    
  10. Eden's IT PowerPAC WS   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    An IT Service Management suite that is J2EE compliant and includes applications for Service Desk and Incident Reporting, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Level Agreement monitoring/compliance, and a host of reporting tools.
    eden.com
    Review It    Add to Research Cart    
  11. iQHelpdesk   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    iQHelpDesk is a complete support service software solution, combining robust software delivery with core ITIL best practice standards. Regardless of the size of your organisation, iQHelpDesk can meet your ongoing business requirements by automating your support desk processes. iQHelpDesk’s flexible architecture makes it idea across a range of departments. With built-in workflow, iQHelpDesk software delivers superior service while reducing operational costs. Its customizable interface gives you the flexibility to integrate iQHelpDesk into your existing business processes. You can use iQHelpDesk out of the box with our standard best practices already included or you can easily modify the interface, business rules, and database to meet your specific business requirements. All companies are under extreme pressure to reduce costs and expedite service. iQHelpDesk helps to relieve that pressure by keeping your help desk informed, connected, and running smoothly.
    iQuate.com
    Review It    Details    Add to Research Cart    
  12. ruQueue   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    ruQueue is Rutgers University's Open Source Queue-based Ticket Problem Tracking system. You can use this web-based software to track any kind of request made to your organization. ruQueue was written in PHP/MySQL and has been in production at Rutgers since the summer of 2002.
    ruqueue.rutgers.edu/
    Review It    Add to Research Cart    
  13. Web+Center   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    Web-based, low cost, easily installed, customizable for internal Help Desk or external customer support.
    inet-sciences.com
    Review It    Details    Add to Research Cart    
  14. eFirstHelp   Public Rating: 5.37, 35 Votes   Click here to rate this    Discussion Forum   
    100% Web based solution for internal and external Help Desk, Customer Support, Asset Management and Incident Tracking. Customizable Screens, integrated Workflow Engine, SLAs, Escalation, Knowledgebase, Reports Engine and several other configurable modules.
    silvertidesoftware.com/HelpDesk.asp
    Review It    Details    Add to Research Cart    
  15. e-zHelpDesk   Public Rating: 5.00, 1 Votes   Click here to rate this    Discussion Forum   
    Web-based helpdesk solution. Fast, scalable, reliable, customizable and affordable. Features include: Customer Management, Case Escalation, Bug Tracking
    kntsolutions.com
    Review It    Details    Add to Research Cart    
  16. EMAGINETIX HelpDesk   Public Rating: 5.00, 2 Votes   Click here to rate this    Discussion Forum   
    Designed to facilitate the work of a customer support department or customer call centre, whose function it is to take, record and track support calls from multiple customers throughout the working day.
    emaginetix.com/helpdesk.html
    Review It    Add to Research Cart    
  17. Hot Help Desk - Trouble Ticketing and Knowledge Management with Vision Desk   Public Rating: 5.00, 1 Votes   Click here to rate this    Discussion Forum   
    Hot Help Desk is a ticket management and100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. Your customers can create and update tickets via online web based form or email easily, so yo
    hothelpdesk.com/
    Review It    Add to Research Cart    
  18. Tenrox PPM   Public Rating: 5.00, 1 Votes   Click here to rate this    Discussion Forum   
    Tenrox PPM is a completely Web and XML-based solution that automates project initiation, budgeting, scope control, risk assessment, project issue and incident tracking, timesheet management, expense reporting, invoicing, charge back, executive dashboards and reporting.
    tenrox.com/en/solutions/Tenrox_PPM.htm
    Review It    Add to Research Cart    
  19. Help Desk for Small Business   Public Rating: 4.75, 12 Votes   Click here to rate this    Discussion Forum   
    Leading help desk software with more than 300,000 users is now available for small and medium size businesses. Comprehensive solution with features like 2 way email (creation and updation of tickets via mails), Active Directory, ticket threading, rules management, escalation engine, work flow automation, discussion board, customizable fields, reporting engine, alerts and notifications, knowledge management, self help portal, customer ticket tracking portal, asset management, service level agreement management.
    helpdeskdemo.com
    Review It    Details    Add to Research Cart    
  20. Tenrox PSA   Public Rating: 4.75, 4 Votes   Click here to rate this    Discussion Forum   
    Tenrox PSA Solution, completely Web and XML-based, automates opportunity management, project initiation, budgeting, scheduling, scope change, risk assessment, timesheet management, expense reporting, project accounting, billing and invoicing.
    tenrox.com/en/solutions/Tenrox_PSA.htm
    Review It    Add to Research Cart    
  21. inTouch Web Desk   Public Rating: 4.67, 3 Votes   Click here to rate this    Discussion Forum   
    An affordable professional online trouble ticket and help desk with a knowledge base you can easily build up with previous tickets and add your own specific help topics, written in ASP. Easy to use, very customer friendly and multi-lingual.
    intouchmedialtd.com/download.asp
    Review It    Add to Research Cart    
  22. LBE Web Helpdesk   Public Rating: 4.56, 16 Votes   Click here to rate this    Discussion Forum   
    LBE Web Helpdesk minimizes calls to your helpdesk by allowing users and operators to create and monitor helpdesk jobs using a standard web browser.
    web-helpdesk.com
    Review It    Details    Add to Research Cart    
  23. Visual Help Desk   Public Rating: 4.50, 6 Votes   Click here to rate this    Discussion Forum   
    Visual Help Desk is a Domino-based customer service application that enables support organizations to organize and manage their help desk or call center while allowing end user self help.
    auxilor.com
    Review It    Details    Add to Research Cart    
  24. Online Work Order Suite: Lite Edition for PHP   Public Rating: 4.28, 7 Votes   Click here to rate this    Discussion Forum   
    Make your life easier with Online Work Order Suite (OWOS) Lite for PHP, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    onlinetechtools.com/products/owoslitephp/
    Review It    Details    Add to Research Cart    
  25. HelpSpot Help Desk Software   Public Rating: 4.26, 60 Votes   Click here to rate this    Discussion Forum   
    HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At it's core HelpSpot includes powerful request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has full featured reporting and a customer self service portal.
    userscape.com/products/helpspot/
    Review It    Details    Add to Research Cart    
  26. VSO-XP   Public Rating: 4.20, 5 Votes   Click here to rate this    Discussion Forum   
    Virtual Support Office XP Web Based Help Desk Software Solutions allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.
    vso-xp.com
    Review It    Details    Add to Research Cart    
  27. Go Smart Help Desk   Public Rating: 4.00, 3 Votes   Click here to rate this    Discussion Forum   
    4 different request forms; ability to close, update, print and email requests; search and sort requests; export reports to Excel; add request to the Knowledge Base; Add new Knowledge Base entries; Asset, Software and IP inventory; Purchase Orders; Company Contacts; Admin features; User Permissions.
    GoSmart4u.com
    Review It    Details    Add to Research Cart    
  28. psTrack   Public Rating: 4.00, 3 Votes   Click here to rate this    Discussion Forum   
    psTrack psTrack is a web based business solution that provides helpdesk functionality, call center and time tracking capabilities including a full range of project management tools. psTrack provides a 100% browser-based solution.
    prismsoft.com
    Review It    Details    Add to Research Cart    
  29. SolarWinds Web Help Desk   Public Rating: 4.00, 1 Votes   Click here to rate this   
    SolarWinds Web Help Desk is incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more. Web Help Desk simplifies and automates complex ticket management, so you can spend less time managing your help desk system.
    webhelpdesk.com/
    Review It    Details    Add to Research Cart    
  30. Help Desk Organizer   Public Rating: 3.33, 3 Votes   Click here to rate this    Discussion Forum   
    A completely web-based help desk/call tracking system. Combining an easy to use browser based user interface with a relational database back-end, the Help Desk Organizer is designed to handle any size help desk environment with even the most demanding requirements.
    cdnsystems.com
    Review It    Details    Add to Research Cart    
  Pages: [<<] 1 2 3 4 5 6 [>>]

 

 

Copyright 2014 HelpDesks.com. All rights reserved.