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  1. WWW Help Desk Pro   Public Rating: 5.80, 66 Votes   Click here to rate this    Discussion Forum   
    Since 1998, reliable, affordable, fast help desk applications. Customize questions on each page. Multiple security levels. Choose authentication method. Automatically assign new tickets to support personnel by problem or customer. Create and Modify questions. Inventory,Vendors,Reports, Charts.
    worldwebdynamics.com
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  2. Help Centric   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Includes preset automatic responses and a Help Ticket Tracking module. There are 2 web applications provided for administrators and tech support staff. Includes a FREE contact manager.
    surfhighway.com/prodSpec.asp?prodID=10
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  3. HelpMeICT   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Fully featured web-based helpdesk with client and agent issue submission, reporting, knowledge base and per user interface language selection.
    helpdesk.centralmanclc.com
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  4. rap-X   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Java Web Application. Email Integration. Fully Internationalised. Supports most databases and any operating system. Hosted or download options.>70.000 users worldwide. Helpdesk, on-line questionnaires, forum, FAQ and proposals. Fully customisable dashboard. SOAP, RSS & Portlet (JSR 168) interfaces.
    rap-x.com
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  5. Eden's IT PowerPAC WS   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    An IT Service Management suite that is J2EE compliant and includes applications for Service Desk and Incident Reporting, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Level Agreement monitoring/compliance, and a host of reporting tools.
    eden.com
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  6. iQHelpdesk   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    iQHelpDesk is a complete support service software solution, combining robust software delivery with core ITIL best practice standards. Regardless of the size of your organisation, iQHelpDesk can meet your ongoing business requirements by automating your support desk processes. iQHelpDesk’s flexible architecture makes it idea across a range of departments. With built-in workflow, iQHelpDesk software delivers superior service while reducing operational costs. Its customizable interface gives you the flexibility to integrate iQHelpDesk into your existing business processes. You can use iQHelpDesk out of the box with our standard best practices already included or you can easily modify the interface, business rules, and database to meet your specific business requirements. All companies are under extreme pressure to reduce costs and expedite service. iQHelpDesk helps to relieve that pressure by keeping your help desk informed, connected, and running smoothly.
    iQuate.com
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  7. ruQueue   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    ruQueue is Rutgers University's Open Source Queue-based Ticket Problem Tracking system. You can use this web-based software to track any kind of request made to your organization. ruQueue was written in PHP/MySQL and has been in production at Rutgers since the summer of 2002.
    ruqueue.rutgers.edu/
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  8. Web+Center   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    Web-based, low cost, easily installed, customizable for internal Help Desk or external customer support.
    inet-sciences.com
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  9. eFirstHelp   Public Rating: 5.37, 35 Votes   Click here to rate this    Discussion Forum   
    100% Web based solution for internal and external Help Desk, Customer Support, Asset Management and Incident Tracking. Customizable Screens, integrated Workflow Engine, SLAs, Escalation, Knowledgebase, Reports Engine and several other configurable modules.
    silvertidesoftware.com/HelpDesk.asp
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  10. e-zHelpDesk   Public Rating: 5.00, 1 Votes   Click here to rate this    Discussion Forum   
    Web-based helpdesk solution. Fast, scalable, reliable, customizable and affordable. Features include: Customer Management, Case Escalation, Bug Tracking
    kntsolutions.com
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  11. EMAGINETIX HelpDesk   Public Rating: 5.00, 2 Votes   Click here to rate this    Discussion Forum   
    Designed to facilitate the work of a customer support department or customer call centre, whose function it is to take, record and track support calls from multiple customers throughout the working day.
    emaginetix.com/helpdesk.html
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  12. Hot Help Desk - Trouble Ticketing and Knowledge Management with Vision Desk   Public Rating: 5.00, 1 Votes   Click here to rate this    Discussion Forum   
    Hot Help Desk is a ticket management and100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. Your customers can create and update tickets via online web based form or email easily, so yo
    hothelpdesk.com/
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  13. Tenrox PPM   Public Rating: 5.00, 1 Votes   Click here to rate this    Discussion Forum   
    Tenrox PPM is a completely Web and XML-based solution that automates project initiation, budgeting, scope control, risk assessment, project issue and incident tracking, timesheet management, expense reporting, invoicing, charge back, executive dashboards and reporting.
    tenrox.com/en/solutions/Tenrox_PPM.htm
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  14. Help Desk for Small Business   Public Rating: 4.75, 12 Votes   Click here to rate this    Discussion Forum   
    Leading help desk software with more than 300,000 users is now available for small and medium size businesses. Comprehensive solution with features like 2 way email (creation and updation of tickets via mails), Active Directory, ticket threading, rules management, escalation engine, work flow automation, discussion board, customizable fields, reporting engine, alerts and notifications, knowledge management, self help portal, customer ticket tracking portal, asset management, service level agreement management.
    helpdeskdemo.com
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  15. Tenrox PSA   Public Rating: 4.75, 4 Votes   Click here to rate this    Discussion Forum   
    Tenrox PSA Solution, completely Web and XML-based, automates opportunity management, project initiation, budgeting, scheduling, scope change, risk assessment, timesheet management, expense reporting, project accounting, billing and invoicing.
    tenrox.com/en/solutions/Tenrox_PSA.htm
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  16. inTouch Web Desk   Public Rating: 4.67, 3 Votes   Click here to rate this    Discussion Forum   
    An affordable professional online trouble ticket and help desk with a knowledge base you can easily build up with previous tickets and add your own specific help topics, written in ASP. Easy to use, very customer friendly and multi-lingual.
    intouchmedialtd.com/download.asp
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  17. LBE Web Helpdesk   Public Rating: 4.56, 16 Votes   Click here to rate this    Discussion Forum   
    LBE Web Helpdesk minimizes calls to your helpdesk by allowing users and operators to create and monitor helpdesk jobs using a standard web browser.
    web-helpdesk.com
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  18. Visual Help Desk   Public Rating: 4.50, 6 Votes   Click here to rate this    Discussion Forum   
    Visual Help Desk is a Domino-based customer service application that enables support organizations to organize and manage their help desk or call center while allowing end user self help.
    auxilor.com
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  19. HelpSpot Help Desk Software   Public Rating: 4.32, 59 Votes   Click here to rate this    Discussion Forum   
    HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At it's core HelpSpot includes powerful request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has full featured reporting and a customer self service portal.
    userscape.com/products/helpspot/
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  20. Online Work Order Suite: Lite Edition for PHP   Public Rating: 4.28, 7 Votes   Click here to rate this    Discussion Forum   
    Make your life easier with Online Work Order Suite (OWOS) Lite for PHP, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    onlinetechtools.com/products/owoslitephp/
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  21. VSO-XP   Public Rating: 4.20, 5 Votes   Click here to rate this    Discussion Forum   
    Virtual Support Office XP Web Based Help Desk Software Solutions allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.
    vso-xp.com
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  22. Go Smart Help Desk   Public Rating: 4.00, 3 Votes   Click here to rate this    Discussion Forum   
    4 different request forms; ability to close, update, print and email requests; search and sort requests; export reports to Excel; add request to the Knowledge Base; Add new Knowledge Base entries; Asset, Software and IP inventory; Purchase Orders; Company Contacts; Admin features; User Permissions.
    GoSmart4u.com
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  23. psTrack   Public Rating: 4.00, 3 Votes   Click here to rate this    Discussion Forum   
    psTrack– psTrack – is a web based business solution that provides helpdesk functionality, call center and time tracking capabilities including a full range of project management tools. psTrack provides a 100% browser-based solution.
    prismsoft.com
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  24. Help Desk Organizer   Public Rating: 3.33, 3 Votes   Click here to rate this    Discussion Forum   
    A completely web-based help desk/call tracking system. Combining an easy to use browser based user interface with a relational database back-end, the Help Desk Organizer is designed to handle any size help desk environment with even the most demanding requirements.
    cdnsystems.com
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  25. ITracker   Public Rating: 3.33, 3 Votes   Click here to rate this    Discussion Forum   
    ITracker is a Java J2EE issue tracking system designed to support multiple projects with independent user bases. It supports features such as multiple versions and project components, detailed histories, per project user permissions and multiple email notifications.
    cowsultants.com
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  26. SysAid Free Help Desk Software   Public Rating: 3.25, 12 Votes   Click here to rate this    Discussion Forum   
    SysAid Help Desk Software offers efficient, web based help desk. This version is completely free, with no trial period, and no ads.
    ilient.com/free-help-desk-software.htm
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  27. eMagic Touchpoint   Public Rating: 2.80, 5 Votes   Click here to rate this    Discussion Forum   
    eMagic Touchpoint is an eService and help desk system that handles IT and external customer support requests with following features: online call logging, asset tracking, CRM, non-IT customer service.
    npa-systems.com
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  28. Helpdesk In Flash FAQ Ticket support   Public Rating: 1.50, 2 Votes   Click here to rate this    Discussion Forum   
    Helpdesk with knowledgebase let's you help your customer online faster. Self building FAQ manager. Unlimited domains, Unlimited trouble tickets, support staff, and excellent 7x24 support with free installtion help.
    helpdeskcustomersupport.com
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  29. Attenza   Public Rating: 1.00, 1 Votes   Click here to rate this    Discussion Forum   
    Attenza's eService software automates service-related business processes, resulting in lower operational costs and enhanced service delivery for both medium and large enterprises.
    attenza.com
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  30. CoreDESK   Public Rating: 1.00, 1 Votes   Click here to rate this    Discussion Forum   
    CoreDESK is a totally web based Help Desk System that is implemented, hosted, managed and supported by Coordinated TECHnologies.
    coordinated.co.za
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