e-zHelpDesk
Web-based helpdesk solution. Fast, scalable, reliable, customizable and affordable. Features include: Customer Management, Case Escalation, Bug Tracking kntsolutions.com Review ItDetailsAdd to Research Cart
EMAGINETIX HelpDesk
Designed to facilitate the work of a customer support department or customer call centre, whose function it is to take, record and track support calls from multiple customers throughout the working day. emaginetix.com/helpdesk.html Review ItAdd to Research Cart
Tenrox PPM
Tenrox PPM is a completely Web and XML-based solution that automates project initiation, budgeting, scope control, risk assessment, project issue and incident tracking, timesheet management, expense reporting, invoicing, charge back, executive dashboards and reporting. tenrox.com/en/solutions/Tenrox_PPM.htm Review ItAdd to Research Cart
Help Desk for Small Business
Leading help desk software with more than 300,000 users is now available for small and medium size businesses. Comprehensive solution with features like 2 way email (creation and updation of tickets via mails), Active Directory, ticket threading, rules management, escalation engine, work flow automation, discussion board, customizable fields, reporting engine, alerts and notifications, knowledge management, self help portal, customer ticket tracking portal, asset management, service level agreement management. helpdeskdemo.com Review ItDetailsAdd to Research Cart
Tenrox PSA
Tenrox PSA Solution, completely Web and XML-based, automates opportunity management, project initiation, budgeting, scheduling, scope change, risk assessment, timesheet management, expense reporting, project accounting, billing and invoicing. tenrox.com/en/solutions/Tenrox_PSA.htm Review ItAdd to Research Cart
inTouch Web Desk
An affordable professional online trouble ticket and help desk with a knowledge base you can easily build up with previous tickets and add your own specific help topics, written in ASP. Easy to use, very customer friendly and multi-lingual. intouchmedialtd.com/download.asp Review ItAdd to Research Cart
LBE Web Helpdesk
LBE Web Helpdesk minimizes calls to your helpdesk by allowing users and operators to create and monitor helpdesk jobs using a standard web browser. web-helpdesk.com Review ItDetailsAdd to Research Cart
Visual Help Desk
Visual Help Desk is a Domino-based customer service application that enables support organizations to organize and manage their help desk or call center while allowing end user self help. auxilor.com Review ItDetailsAdd to Research Cart
Online Work Order Suite: Lite Edition for PHP
Make your life easier with Online Work Order Suite (OWOS) Lite for PHP, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need. onlinetechtools.com/products/owoslitephp/ Review ItDetailsAdd to Research Cart
VSO-XP
Virtual Support Office XP Web Based Help Desk Software Solutions allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations. vso-xp.com Review ItDetailsAdd to Research Cart
Go Smart Help Desk
4 different request forms; ability to close, update, print and email requests; search and sort requests; export reports to Excel; add request to the Knowledge Base; Add new Knowledge Base entries; Asset, Software and IP inventory; Purchase Orders; Company Contacts; Admin features; User Permissions. GoSmart4u.com Review ItDetailsAdd to Research Cart
psTrack
psTrack– psTrack – is a web based business solution that provides helpdesk functionality, call center and time tracking capabilities including a full range of project management tools. psTrack provides a 100% browser-based solution.
prismsoft.com Review ItDetailsAdd to Research Cart
Help Desk Organizer
A completely web-based help desk/call tracking system. Combining an easy to use browser based user interface with a relational database back-end, the Help Desk Organizer is designed to handle any size help desk environment with even the most demanding requirements. cdnsystems.com Review ItDetailsAdd to Research Cart
ITracker
ITracker is a Java J2EE issue tracking system designed to support multiple projects with independent user bases. It supports features such as multiple versions and project components, detailed histories, per project user permissions and multiple email notifications.
cowsultants.com Review ItDetailsAdd to Research Cart
eMagic Touchpoint
eMagic Touchpoint is an eService and help desk system that handles IT and external customer support requests with following features: online call logging, asset tracking, CRM, non-IT customer service. npa-systems.com Review ItDetailsAdd to Research Cart
Helpdesk In Flash FAQ Ticket support
Helpdesk with knowledgebase let's you help your customer online faster. Self building FAQ manager. Unlimited domains, Unlimited trouble tickets, support staff, and excellent 7x24 support with free installtion help. helpdeskcustomersupport.com Review ItDetailsAdd to Research Cart
Attenza
Attenza's eService software automates service-related business processes, resulting in lower operational costs and enhanced service delivery for both medium and large enterprises. attenza.com Review ItDetailsAdd to Research Cart
CoreDESK
CoreDESK is a totally web based Help Desk System that is implemented, hosted, managed and supported by Coordinated TECHnologies. coordinated.co.za Review ItDetailsAdd to Research Cart
ruQueue
ruQueue is Rutgers University's Open Source Queue-based Ticket Problem Tracking system. You can use this web-based software to track any kind of request made to your organization. ruQueue was written in PHP/MySQL and has been in production at Rutgers since the summer of 2002. ruqueue.rutgers.edu/ Review ItAdd to Research Cart
Support Services Manager (SSM)
SSM is a full-featured application that includes tools to allow you to add a Knowledge Base along with a "trouble ticket" management system to your support services. Certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into a single sign-on environment. scripts.sheddtech.com/ssm/ Review ItDetailsAdd to Research Cart
TESS
100% web-based application for help desk. Supports processing and tracking of customer support requests. The system improves your online support services.Concurrent multiple customers and multiple products support and assigning differentiated access rights to the Knowledge Base is possible. softwaretrend.com Review ItDetailsAdd to Research Cart
X-TRAX
Advanced, 100% web based help desk application with integrated knowledge base and message conferencing that runs under Mac OS X. xsysweb.com/xtrax.html Review ItDetailsAdd to Research Cart
Castle Support
Creation and management of ticket groups allows you to keep the tickets organized. Permissions manager allows setting of permissions. Ability to tie information with a user's .htaccess login for tracking. Can manage the username/passwords for a .htaccess file. castlecgi.castellum.net/scripts/CastleSupport/ Review ItDetailsAdd to Research Cart
ConSol*CM
ConSol* CM: Successful web-based software for controlling communication processes and task management in helpdesk, reclamation, workflow and lead management as well as other CRM assignments consol.de/produkte Review ItAdd to Research Cart
ConSol*CM
ConSol* CM: Successful web-based software for controlling communication processes and task management in helpdesk, reclamation, workflow and lead management as well as other CRM assignments consol.de Review ItAdd to Research Cart
CRM by Web
Web-based CRM: account management, sales force automation, customer service, order management & invoicing. We offer program customization, integration with your web site and / or internal ERP / accounting system. 30-day free trial. crmbyweb.com Review ItAdd to Research Cart
