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  1. Support Key   Public Rating: 7.34, 12 Votes   Click here to rate this    Discussion Forum   
    Easy to use comprehensive Help Desk Solution. A few of the features are integrated Knowledge Base, Transaction log, email integration, NT admin integration, internet ticket entry for end users, free updates, reports.
    number7software.com
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  2. AdventNet ManageEngine ServiceDesk Plus   Public Rating: 7.25, 12 Votes   Click here to rate this    Discussion Forum   
    ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. The Free Edition allows a single Technician manage upto 50 Workstations.
    servicedeskplus.com
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  3. Cynergy Help Desk Software   Public Rating: 7.15, 14 Votes   Click here to rate this    Discussion Forum   
    Cynergy Software is a web based Help Desk software with CRM capabilities as well. Written in ASP.net , uses MS SQL. Uses most browsers, has End User Email notifications and submission, knowledgebase, and asset management. Cynergy can be subscribed to monthly, or bought outright and hosted by you.
    cynergysoftware.com
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  4. TOPdesk Enterprise   Public Rating: 7.10, 11 Votes   Click here to rate this    Discussion Forum   
    TOPdesk Enterprise is the ideal solution for large organisations and multinationals. It is ITIL-based, fast, scalable and offers a broad range of modules and possibilities. It allows you to support your colleagues, clients and business relations across various locations.
    topdesk.com
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  5. Auscomp IT Commander   Public Rating: 7.00, 3 Votes   Click here to rate this    Discussion Forum   
    Auscomp IT Commander is a leading new generation of enterprise software applications built from the ground up on Internet architecture, and available for the first time on a never before available 'try before you buy' basis for such applications.
    auscomp.com
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  6. Bankoi Web HelpDesk   Public Rating: 7.00, 4 Votes   Click here to rate this    Discussion Forum   
    Bankoi Web Helpdesk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
    helpdesk-software.ws
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  7. Bugzero   Public Rating: 7.00, 1 Votes   Click here to rate this    Discussion Forum   
    Bugzero is an easy-to-install web-based bug, defect, issue and incident tracking system. It can be customized to fit software, hardware, and help desk support situations. Bugzero is cross-platform and can be integrated seemlesssly with your existing hardware and software.
    websina.com/bugzero/
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  8. SupportQueue   Public Rating: 7.00, 6 Votes   Click here to rate this    Discussion Forum   
    SupportQueue is a web-based customer support helpdesk application for any sized business. Includes trouble tickets, knowledge base, escalation, and an e-mail to ticket gateway. Visit our website and try it for yourself today!
    supportqueue.com
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  9. WebCISS   Public Rating: 7.00, 6 Votes   Click here to rate this    Discussion Forum   
    Functional, Practical & Affordable. The Powerful Fully Web-Based Help Desk System that defines Customer Support. WebCISS Help Desk Software System is your complete online solution for help desk and call center management. WebCISS is scalable for small to large organizations, and very affordable.
    helpdesk-support.com/WebCISS-Help-Desk-Software/
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  10. YUDO   Public Rating: 7.00, 3 Votes   Click here to rate this    Discussion Forum   
    YUDO Web Desk is written in ASP, 100% web-based help desk & issue management software, that tracks all requests, communications & resolutions online, without complex administration of other tools. It's Free to use for personal and commercial use.
    freedesk.it
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  11. Cerberus Helpdesk   Public Rating: 6.92, 12 Votes   Click here to rate this    Discussion Forum   
    Cerberus Helpdesk 4.0 (Cerb4) is the current result of over 6 years of continuous software evolution, aimed at improving both group e-mail in the browser and efficient PHP5/MySQL software design.
    cerberusweb.com/
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  12. Magic Help Desk Enterprise   Public Rating: 6.81, 25 Votes   Click here to rate this    Discussion Forum   
    For the first time, IT managers can leverage a common repository of service events and business logic that provides a fully customizable, 100 percent browser- based client interface with a Windows look and feel.
    magichelpdesk.com/
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  13. OX-Support   Public Rating: 6.81, 67 Votes   Click here to rate this    Discussion Forum   
    Online support ticketing system for websites that want to show professionalism and deliver high end technical support for their clients. Specifically, designed to make it as easy as possible to use for users and support technicians alike.
    ox-support.oxsoftware.com
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  14. Inbizznow Support Center   Public Rating: 6.67, 9 Votes   Click here to rate this    Discussion Forum   
    Your IT Support Center Help Desk is the tool to support your users and the tool for your network administrators to organize their support efforts.
    inbizznow.com
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  15. Information Resource Manager (IRM)   Public Rating: 6.67, 3 Votes   Click here to rate this    Discussion Forum   
    IRM is a powerful web-based asset tracking and trouble ticket system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and a trouble ticket system. The asset tracking and trouble tickets are closely coupled.
    atrustrivalie.org/irm/
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  16. Magic Solutions HelpDesk IQ   Public Rating: 6.67, 6 Votes   Click here to rate this    Discussion Forum   
    Magic Solutions' HelpDeskIQ is an adaptable, easy to use help desk and inventory tracking solution that improves the productivity and efficiency of your help desk, while lowering costs and expenses. Work Smarter. Not Harder. Download the free 30 evaluation today at www.helpdeskiq.com
    magicsolutions.com
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  17. Service Manager   Public Rating: 6.67, 3 Votes   Click here to rate this    Discussion Forum   
    Service Manager is an easy to use, cost effective solution to manage all your helpdesk and asset management needs. The application is a powerful system for your IT, Maintenance, and Transportation needs. Try a free evaluation of our award winning product and see how service manager can save you time and money.
    glsoftware.com
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  18. Cyberserv, Inc.   Public Rating: 6.66, 12 Votes   Click here to rate this    Discussion Forum   
    The beCyberTM Service Request Management system is a Web-based client support system that assists in the creation, management and resolution of service requests in customer care and help desk environments.
    cyberserv.com
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  19. Perfect Tracker   Public Rating: 6.60, 15 Votes   Click here to rate this    Discussion Forum   
    Perfect Tracker is a web based help desk, bug tracking and customer support software. You can use it to setup a help desk or bug tracking website on the Internet or your company's local network.
    avensoft2.com
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  20. COIGN   Public Rating: 6.59, 29 Votes   Click here to rate this    Discussion Forum   
    Comprehensive helpdesk and customer service management through tickets you design, with feedback & surveys, graphical analysis, real-time integration (eg ERP/CRM), self-service Solutions Center & knowledge base, Broadcast mechanisms, Personalization, and Web-Services capable dynamic APIs.
    cobblesoft.com
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  21. Heat   Public Rating: 6.59, 23 Votes   Click here to rate this    Discussion Forum   
    Powerful suite of software designed to help you take control of all your most problematic service and support issues. This high quality suite of software also provides the tools you need to optimize critical management functions throughout your organization.
    frontrange.com
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  22. LiveSupport.ca   Public Rating: 6.50, 4 Votes   Click here to rate this    Discussion Forum   
    A full Out Sourced Help Desk solution (with live screen sharing) as well as Web Based Help Desk Software. Includes Email Support, Live telephone support (with screen sharing), online tutorials, call history reporting, and user satisfaction surveys.
    livesupport.ca
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  23. RightNow Web   Public Rating: 6.43, 14 Votes   Click here to rate this    Discussion Forum   
    RightNow Web is for organizations of all sizes that want strong online relationships with their customers. We help our client's customers find the information they need, when they need it, through innovative information search and organization solutions.
    rightnow.com
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  24. BugAware Bug Tracking System   Public Rating: 6.33, 3 Votes   Click here to rate this    Discussion Forum   
    A quality and affordable web based bug tracking system that is available as an ASP hosted solution or installed on your local intranet web server.
    bugaware.com
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  25. Prosupporter   Public Rating: 6.33, 3 Votes   Click here to rate this    Discussion Forum   
    Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. - get messages from a pop3 account and store them in a database - recognition and storage of email attachments
    tulba.com/
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  26. Request Tracker (RT)   Public Rating: 6.27, 30 Votes   Click here to rate this    Discussion Forum   
    RT lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
    fsck.com/projects/rt/
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  27. District Help Desk   Public Rating: 6.22, 73 Votes   Click here to rate this    Discussion Forum   
    A help desk designed specifically for schools. Fast, easy to use, reliable, affordable. Automatic email to support and end user, assign personnel, 3 levels of security, assign priorities, sort and filter open tickets, search database, reports. In use for over 3 years.
    worldwebdynamics.com/help/
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  28. Integral Accounting Help Desk   Public Rating: 6.20, 5 Votes   Click here to rate this    Discussion Forum   
    Integral Accounting Help Desk is a complete web based help desk and help desk management solution based on ASP Dot Net 2.0 and using Web Services and SQL Server 2005 or SQL Server 2005 Express and includes complete source code for total customization. Skinable, Themeable, XML-Based Menus.
    integralaccountinghelpdesk.com
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  29. Double Choco Latte   Public Rating: 6.17, 24 Votes   Click here to rate this    Discussion Forum   
    DCL is an Open Source project containing issue tracking and call center ticketing. It is very flexible in nature and more features are constantly in development. Several modules are in development or planned.
    dcl.sourceforge.net/
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  30. BridgeTrak for Web   Public Rating: 6.11, 9 Votes   Click here to rate this    Discussion Forum   
    BridgeTrak for Web (Ver. 5.0) is a fully-web based helpdesk and tracking software for Windows 2000/XP. Offers abundance of features and the ability to scale to more a powerful DMBS as your organization grows.
    kemma.com
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