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  1. Magic Help Desk Enterprise   Public Rating: 6.81, 25 Votes   Click here to rate this    Discussion Forum   
    For the first time, IT managers can leverage a common repository of service events and business logic that provides a fully customizable, 100 percent browser- based client interface with a Windows look and feel.
    magichelpdesk.com/
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  2. OX-Support   Public Rating: 6.81, 67 Votes   Click here to rate this    Discussion Forum   
    Online support ticketing system for websites that want to show professionalism and deliver high end technical support for their clients. Specifically, designed to make it as easy as possible to use for users and support technicians alike.
    ox-support.oxsoftware.com
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  3. FM Easy   Public Rating: 6.75, 4 Votes   Click here to rate this    Discussion Forum   
    FM Easy is a flexible intranet program based around facilities management of large/multi user or multi location sites. Systems include Help Desk, Travel Booking, Facility and Conference booking and Visitors. Each system can be tailored exactly to your needs.
    fmeasy.co.uk
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  4. Cynergy Software   Public Rating: 6.67, 12 Votes   Click here to rate this    Discussion Forum   
    Cynergy Software is a web based Help Desk ticketing software with CRM capabilities as well. Written in ASP.net , uses MS SQL. Uses most browsers, has Email notifications and submission, knowledgebase, and asset management. Cynergy can be subscribed to monthly, or bought outright and hosted by you.
    cynergysoftware.com
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  5. Inbizznow Support Center   Public Rating: 6.67, 9 Votes   Click here to rate this    Discussion Forum   
    Your IT Support Center Help Desk is the tool to support your users and the tool for your network administrators to organize their support efforts.
    inbizznow.com
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  6. Information Resource Manager (IRM)   Public Rating: 6.67, 3 Votes   Click here to rate this    Discussion Forum   
    IRM is a powerful web-based asset tracking and trouble ticket system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and a trouble ticket system. The asset tracking and trouble tickets are closely coupled.
    atrustrivalie.org/irm/
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  7. Magic Solutions HelpDesk IQ   Public Rating: 6.67, 6 Votes   Click here to rate this    Discussion Forum   
    Magic Solutions' HelpDeskIQ is an adaptable, easy to use help desk and inventory tracking solution that improves the productivity and efficiency of your help desk, while lowering costs and expenses. Work Smarter. Not Harder. Download the free 30 evaluation today at www.helpdeskiq.com
    magicsolutions.com
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  8. Service Manager   Public Rating: 6.67, 3 Votes   Click here to rate this    Discussion Forum   
    Service Manager is an easy to use, cost effective solution to manage all your helpdesk and asset management needs. The application is a powerful system for your IT, Maintenance, and Transportation needs. Try a free evaluation of our award winning product and see how service manager can save you time and money.
    glsoftware.com
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  9. Cyberserv, Inc.   Public Rating: 6.66, 12 Votes   Click here to rate this    Discussion Forum   
    The beCyberTM Service Request Management system is a Web-based client support system that assists in the creation, management and resolution of service requests in customer care and help desk environments.
    cyberserv.com
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  10. Perfect Tracker   Public Rating: 6.60, 15 Votes   Click here to rate this    Discussion Forum   
    Perfect Tracker is a web based help desk, bug tracking and customer support software. You can use it to setup a help desk or bug tracking website on the Internet or your company's local network.
    avensoft2.com
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  11. COIGN   Public Rating: 6.59, 29 Votes   Click here to rate this    Discussion Forum   
    Comprehensive helpdesk and customer service management through tickets you design, with feedback & surveys, graphical analysis, real-time integration (eg ERP/CRM), self-service Solutions Center & knowledge base, Broadcast mechanisms, Personalization, and Web-Services capable dynamic APIs.
    cobblesoft.com
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  12. LiveSupport.ca   Public Rating: 6.50, 4 Votes   Click here to rate this    Discussion Forum   
    A full Out Sourced Help Desk solution (with live screen sharing) as well as Web Based Help Desk Software. Includes Email Support, Live telephone support (with screen sharing), online tutorials, call history reporting, and user satisfaction surveys.
    livesupport.ca
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  13. Heat   Public Rating: 6.48, 22 Votes   Click here to rate this    Discussion Forum   
    Powerful suite of software designed to help you take control of all your most problematic service and support issues. This high quality suite of software also provides the tools you need to optimize critical management functions throughout your organization.
    frontrange.com
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  14. RightNow Web   Public Rating: 6.43, 14 Votes   Click here to rate this    Discussion Forum   
    RightNow Web is for organizations of all sizes that want strong online relationships with their customers. We help our client's customers find the information they need, when they need it, through innovative information search and organization solutions.
    rightnow.com
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  15. BugAware Bug Tracking System   Public Rating: 6.33, 3 Votes   Click here to rate this    Discussion Forum   
    A quality and affordable web based bug tracking system that is available as an ASP hosted solution or installed on your local intranet web server.
    bugaware.com
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  16. Prosupporter   Public Rating: 6.33, 3 Votes   Click here to rate this    Discussion Forum   
    Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. - get messages from a pop3 account and store them in a database - recognition and storage of email attachments
    tulba.com/
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  17. Double Choco Latte   Public Rating: 6.31, 23 Votes   Click here to rate this    Discussion Forum   
    DCL is an Open Source project containing issue tracking and call center ticketing. It is very flexible in nature and more features are constantly in development. Several modules are in development or planned.
    dcl.sourceforge.net/
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  18. District Help Desk   Public Rating: 6.22, 73 Votes   Click here to rate this    Discussion Forum   
    A help desk designed specifically for schools. Fast, easy to use, reliable, affordable. Automatic email to support and end user, assign personnel, 3 levels of security, assign priorities, sort and filter open tickets, search database, reports. In use for over 3 years.
    worldwebdynamics.com/help/
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  19. Integral Accounting Help Desk   Public Rating: 6.20, 5 Votes   Click here to rate this    Discussion Forum   
    Integral Accounting Help Desk is a complete web based help desk and help desk management solution based on ASP Dot Net 2.0 and using Web Services and SQL Server 2005 or SQL Server 2005 Express and includes complete source code for total customization. Skinable, Themeable, XML-Based Menus.
    integralaccountinghelpdesk.com
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  20. Request Tracker (RT)   Public Rating: 6.14, 29 Votes   Click here to rate this    Discussion Forum   
    RT lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
    fsck.com/projects/rt/
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  21. BridgeTrak for Web   Public Rating: 6.11, 9 Votes   Click here to rate this    Discussion Forum   
    BridgeTrak for Web (Ver. 5.0) is a fully-web based helpdesk and tracking software for Windows 2000/XP. Offers abundance of features and the ability to scale to more a powerful DMBS as your organization grows.
    kemma.com
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  22. PC-Duo Enterprise   Public Rating: 6.00, 8 Votes   Click here to rate this    Discussion Forum   
    PC-Duo HelpDesk is a powerful, web based module for centrally tracking and managing help desk issues and calls. Easily accessible from anywhere, and can meet all help desk customization requirements û from custom fields to automated workflow rules and customer reporting.
    vector-networks.com
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  23. Tracker   Public Rating: 6.00, 3 Votes   Click here to rate this    Discussion Forum   
    Tracker manages bug tracking, help desk, problem reports and trouble tickets, product defects, issues, incidents, and task oriented tracking. Ideal for developers during product development and quality assurance.
    ASPintranet.com
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  24. Simple-Support   Public Rating: 5.80, 5 Votes   Click here to rate this    Discussion Forum   
    Simple-Support was developed to help speed up and simplify the tech-support process. Simple-Support was first created as an in house solution to our tech-support problems and is being converted to a commercial product as we have seen the need for such a product is great.
    solutionscripts.com/
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  25. WWW Help Desk Pro   Public Rating: 5.80, 66 Votes   Click here to rate this    Discussion Forum   
    Since 1998, reliable, affordable, fast help desk applications. Customize questions on each page. Multiple security levels. Choose authentication method. Automatically assign new tickets to support personnel by problem or customer. Create and Modify questions. Inventory,Vendors,Reports, Charts.
    worldwebdynamics.com
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  26. Help Centric   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Includes preset automatic responses and a Help Ticket Tracking module. There are 2 web applications provided for administrators and tech support staff. Includes a FREE contact manager.
    surfhighway.com/prodSpec.asp?prodID=10
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  27. HelpMeICT   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Fully featured web-based helpdesk with client and agent issue submission, reporting, knowledge base and per user interface language selection.
    helpdesk.centralmanclc.com
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  28. rap-X   Public Rating: 5.67, 3 Votes   Click here to rate this    Discussion Forum   
    Java Web Application. Email Integration. Fully Internationalised. Supports most databases and any operating system. Hosted or download options.>70.000 users worldwide. Helpdesk, on-line questionnaires, forum, FAQ and proposals. Fully customisable dashboard. SOAP, RSS & Portlet (JSR 168) interfaces.
    rap-x.com
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  29. Eden's IT PowerPAC WS   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    An IT Service Management suite that is J2EE compliant and includes applications for Service Desk and Incident Reporting, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Level Agreement monitoring/compliance, and a host of reporting tools.
    eden.com
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  30. iQHelpdesk   Public Rating: 5.50, 2 Votes   Click here to rate this    Discussion Forum   
    iQHelpDesk is a complete support service software solution, combining robust software delivery with core ITIL best practice standards. Regardless of the size of your organisation, iQHelpDesk can meet your ongoing business requirements by automating your support desk processes. iQHelpDesk’s flexible architecture makes it idea across a range of departments. With built-in workflow, iQHelpDesk software delivers superior service while reducing operational costs. Its customizable interface gives you the flexibility to integrate iQHelpDesk into your existing business processes. You can use iQHelpDesk out of the box with our standard best practices already included or you can easily modify the interface, business rules, and database to meet your specific business requirements. All companies are under extreme pressure to reduce costs and expedite service. iQHelpDesk helps to relieve that pressure by keeping your help desk informed, connected, and running smoothly.
    iQuate.com
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