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  1. Information Resource Manager   Public Rating: 7.90, 714 Votes   Click here to rate this    Discussion Forum   
    IRM is an asset tracking system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history and a repair list tracking. It can track software and provides e-mail notification, reports, group associated tracking, and SNMP support.
    irm.schoenefeld.org
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  2. IssueTrak   Public Rating: 7.88, 26 Votes   Click here to rate this    Discussion Forum   
    IssueTrak is a full-featured, Web-based help desk solution. Service requests, Product support issues, IT Help Desk incidents, Customer relations & HR issues, Completely Web-based No installation needed at the desktop, Allows you to serve remote offices. All administration is done via a Web browser.
    issuetrak.com
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  3. Liberum Help Desk   Public Rating: 7.88, 31 Votes   Click here to rate this    Discussion Forum   
    Free, web-based help desk software designed for the small buisness or organization. Written in ASP/VBScript and runs on Windows NT/2000 with IIS.
    liberum.org
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  4. Prop Web   Public Rating: 7.87, 12 Votes   Click here to rate this    Discussion Forum   
    Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
    pcaonline.com
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  5. Weblication ProFault   Public Rating: 7.83, 22 Votes   Click here to rate this    Discussion Forum   
    Weblication ProFault - The very best in web based issue tracking, featuring a unique book styled user interface
    profault.com
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  6. e-Support : Commerce Edition   Public Rating: 7.80, 5 Votes   Click here to rate this    Discussion Forum   
    The support system specially developed for Web Hosting Companies
    esupport.motaweb.com
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  7. Severity One Enterprise   Public Rating: 7.78, 9 Votes   Click here to rate this    Discussion Forum   
    Severity One (S1) manages support requests of any description both internaly and externaly. S1 ensures accountability for internal support, 3rd party suppliers or clients. S1 Enterprise is totaly customised to reflect your corporate branding and no 3rd party software is required.
    severityone.com
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  8. PerlDesk   Public Rating: 7.77, 32 Votes   Click here to rate this    Discussion Forum   
    Perldesk, is a fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support lots of users. Perldesk incorporates many features to streamline support and improve customer relations.
    perldesk.com
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  9. ServiceBase   Public Rating: 7.75, 4 Votes   Click here to rate this    Discussion Forum   
    Application for help desk and customer problem management,for the processing and tracking of customer requests for technical support. Allows for the creation of concurrent accounts for different users and different products, supports exporting solved problems into categorized Knowledge Base.
    cruxit.com
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  10. TRACKWeb Help Desk   Public Rating: 7.70, 10 Votes   Click here to rate this    Discussion Forum   
    Customizable solution offering online ticket submission, Palm handheld interface, and integration with knowledge base. The knowledge base provides self-help to customers from a link on your website, and helps reduce support call volume. Also integrates with defect tracking application.
    soffront.com
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  11. Fused Solutions - Support Management Systems   Public Rating: 7.66, 21 Votes   Click here to rate this    Discussion Forum   
    Web-native HelpDesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.
    fusedsolutions.com
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  12. Online Work Order Suite: Lite Edition for ASP   Public Rating: 7.64, 14 Votes   Click here to rate this    Discussion Forum   
    Make your life easier with the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    onlinetechtools.com/products/owoslite/
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  13. Cyborg Helpdesk   Public Rating: 7.50, 2 Votes   Click here to rate this    Discussion Forum   
    Web based, platform independent help desk application line which has two primary products:Cyborg MIS - An Internal helpdesk application for use by the company technical support department. Cyborg Customer Support - An External customer care application for use by the customer support department.
    xpert.com
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  14. NetSupport DNA Helpdesk   Public Rating: 7.50, 4 Votes   Click here to rate this    Discussion Forum   
    DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available as a standalone application or as an integrated module of DNA, the award winning Asset Management Suite. Includes auto ticket assignment, ticket notes history, help request logging, user inventory info and more
    netsupportdna.com
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  15. Online Work Order Suite: Professional Edition   Public Rating: 7.44, 9 Votes   Click here to rate this    Discussion Forum   
    Work smarter with Online Work Order Suite: Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    onlinetechtools.com/products/owos/
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  16. TopTrack   Public Rating: 7.39, 13 Votes   Click here to rate this    Discussion Forum   
    TopTrack is the help desk solution for the real world. Completely web-based and easy to install and use. Offers time-tracking, reporting, graphing, and feedback features. Developed to support today's diverse business needs.
    toptrack.com
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  17. infraActive   Public Rating: 7.37, 27 Votes   Click here to rate this    Discussion Forum   
    infraActive is an application designed for full help desk and change management functionality, requiring no installation on client machines, and with all the portability and advantages of a browser application operating in a Web environment.
    infraActive.com
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  18. Web Trak v3.1   Public Rating: 7.36, 68 Votes   Click here to rate this    Discussion Forum   
    The newly released version of Web Trak v3.1 is a 100% web-based help desk application to organize support calls and track asset management for all divisions of your IT department. There are more reports and better application management and navigation.
    watkinsweb.com/request.asp
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  19. Support Key   Public Rating: 7.34, 12 Votes   Click here to rate this    Discussion Forum   
    Easy to use comprehensive Help Desk Solution. A few of the features are integrated Knowledge Base, Transaction log, email integration, NT admin integration, internet ticket entry for end users, free updates, reports.
    number7software.com
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  20. OneOrZero Helpdesk   Public Rating: 7.33, 9 Votes   Click here to rate this    Discussion Forum   
    The OneOrZero Helpdesk is an extremely powerful, yet lightweight, helpdesk package that is coded in PHP and uses MySQL for the backend. It is fast, customizable, runs on virtually any platform, and is free for both private and commercial use.
    helpdesk.oneorzero.com
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  21. Artologik HelpDesk 3.2   Public Rating: 7.28, 7 Votes   Click here to rate this    Discussion Forum   
    A simple & smart HelpDesk, completely webbased. Different user roles, internal und external. Effective way of handling support on all your different products to different companies / users. Intuitive use. Layout highly adaptable. Many plugins available, increasing the power of your HelpDesk.
    artologik.net
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  22. ICCM e-Service Desk   Public Rating: 7.17, 12 Votes   Click here to rate this    Discussion Forum   
    ICCM's ITIL based e-Service Desk delivers new levels of service management with unprecedented Helpdesk functionality; call management, quick call logging, service level admin and Stop The Clock, links to 3rd party software, knowledge base, asset management, email integration and reporting
    iccm.co.uk
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  23. AdventNet ManageEngine ServiceDesk Plus   Public Rating: 7.00, 3 Votes   Click here to rate this    Discussion Forum   
    ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. The Free Edition allows a single Technician manage upto 50 Workstations.
    servicedeskplus.com
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  24. Auscomp IT Commander   Public Rating: 7.00, 3 Votes   Click here to rate this    Discussion Forum   
    Auscomp IT Commander is a leading new generation of enterprise software applications built from the ground up on Internet architecture, and available for the first time on a never before available 'try before you buy' basis for such applications.
    auscomp.com
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  25. Bankoi Web HelpDesk   Public Rating: 7.00, 4 Votes   Click here to rate this    Discussion Forum   
    Bankoi Web Helpdesk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
    helpdesk-software.ws
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  26. Bugzero   Public Rating: 7.00, 1 Votes   Click here to rate this    Discussion Forum   
    Bugzero is an easy-to-install web-based bug, defect, issue and incident tracking system. It can be customized to fit software, hardware, and help desk support situations. Bugzero is cross-platform and can be integrated seemlesssly with your existing hardware and software.
    websina.com/bugzero/
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  27. SupportQueue   Public Rating: 7.00, 6 Votes   Click here to rate this    Discussion Forum   
    SupportQueue is a web-based customer support helpdesk application for any sized business. Includes trouble tickets, knowledge base, escalation, and an e-mail to ticket gateway. Visit our website and try it for yourself today!
    supportqueue.com
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  28. WebCISS   Public Rating: 7.00, 6 Votes   Click here to rate this    Discussion Forum   
    Functional, Practical & Affordable. The Powerful Fully Web-Based Help Desk System that defines Customer Support. WebCISS Help Desk Software System is your complete online solution for help desk and call center management. WebCISS is scalable for small to large organizations, and very affordable.
    helpdesk-support.com/WebCISS-Help-Desk-Software/
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  29. YUDO   Public Rating: 7.00, 3 Votes   Click here to rate this    Discussion Forum   
    YUDO Web Desk is written in ASP, 100% web-based help desk & issue management software, that tracks all requests, communications & resolutions online, without complex administration of other tools. It's Free to use for personal and commercial use.
    freedesk.it
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  30. Cerberus Helpdesk   Public Rating: 6.92, 12 Votes   Click here to rate this    Discussion Forum   
    Cerberus Helpdesk is an enterprise-strength e-mail management solution with a visually and functionally optimized interface. The system is intuitive, growing along with your needs, allowing you to efficiently organize and quickly respond to customer correspondence for maximum customer satisfaction.
    cerberusweb.com/
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