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  1. Freshdesk   Public Rating: 8.00, 1 Votes   Click here to rate this   
    Freshdesk is a SaaS-based helpdesk software. Features: multi-channel support (email, chat, website forms, phone, forums, Facebook & Twitter), self-service portal & KBase, community forums, multi-lingual and time-zone support, 3rd party integrations
    freshdesk.com
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  2. Polar Help Desk   Public Rating: 8.00, 55 Votes   Click here to rate this    Discussion Forum   
    Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
    polarsoftware.com/products/servicedesk
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  3. c.Support for .NET   Public Rating: 7.99, 60 Votes   Click here to rate this    Discussion Forum   
    Designed specifically for the .NET platform c.Support has a full set of features including incident, knowledge, and asset management, routing, notifications, and SLA's. c.Support is easily configured to fit your needs today and grow with you. Ask us about a free HDI membership.
    gwi.com
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  4. HelpDesk Expert for Customer Service   Public Rating: 7.95, 22 Votes   Click here to rate this    Discussion Forum   
    Web-based help desk/call tracking system for internal support.
    innovate.com/products/helpdeskit/index.html
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  5. SiteHelpdesk-IT   Public Rating: 7.95, 23 Votes   Click here to rate this    Discussion Forum   
    Integrated helpdesk with Asset Management and IT record keeping and security features for Business Continuity and legal requirements. Integrates with Visual Audit Pro, System Mangement Server and HSImonitor
    sitehelpdesk.com
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  6. Taskman Pro! v.3   Public Rating: 7.93, 35 Votes   Click here to rate this    Discussion Forum   
    Taskman Pro! can be used to manage inhouse support helpdesks, allowing tasks or requests to be submitted either online or via email with email based notification. Single server instance licence allows unlimited users.
    darasoft.net
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  7. Information Resource Manager   Public Rating: 7.90, 714 Votes   Click here to rate this    Discussion Forum   
    IRM is an asset tracking system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history and a repair list tracking. It can track software and provides e-mail notification, reports, group associated tracking, and SNMP support.
    irm.schoenefeld.org
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  8. Artologik HelpDesk 3.2   Public Rating: 7.88, 9 Votes   Click here to rate this    Discussion Forum   
    A simple & smart HelpDesk, completely webbased. Different user roles, internal und external. Effective way of handling support on all your different products to different companies / users. Intuitive use. Layout highly adaptable. Many plugins available, increasing the power of your HelpDesk.
    artologik.net
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  9. Prop Web   Public Rating: 7.87, 12 Votes   Click here to rate this    Discussion Forum   
    Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
    pcaonline.com
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  10. Weblication ProFault   Public Rating: 7.83, 22 Votes   Click here to rate this    Discussion Forum   
    Weblication ProFault - The very best in web based issue tracking, featuring a unique book styled user interface
    profault.com
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  11. e-Support : Commerce Edition   Public Rating: 7.80, 5 Votes   Click here to rate this    Discussion Forum   
    The support system specially developed for Web Hosting Companies
    esupport.motaweb.com
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  12. Severity One Enterprise   Public Rating: 7.78, 9 Votes   Click here to rate this    Discussion Forum   
    Severity One (S1) manages support requests of any description both internaly and externaly. S1 ensures accountability for internal support, 3rd party suppliers or clients. S1 Enterprise is totaly customised to reflect your corporate branding and no 3rd party software is required.
    severityone.com
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  13. RedCape   Public Rating: 7.75, 4 Votes   Click here to rate this    Discussion Forum   
    Online Helpdesk Software. Customise branding/colours. Customise the data you want to store. Customise reports.
    redcapehelpdesk.com
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  14. ServiceBase   Public Rating: 7.75, 4 Votes   Click here to rate this    Discussion Forum   
    Application for help desk and customer problem management,for the processing and tracking of customer requests for technical support. Allows for the creation of concurrent accounts for different users and different products, supports exporting solved problems into categorized Knowledge Base.
    cruxit.com
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  15. Liberum Help Desk   Public Rating: 7.70, 32 Votes   Click here to rate this    Discussion Forum   
    Free, web-based help desk software designed for the small buisness or organization. Written in ASP/VBScript and runs on Windows NT/2000 with IIS.
    liberum.org
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  16. OTRS - Open Ticket Request System   Public Rating: 7.70, 10 Votes   Click here to rate this    Discussion Forum   
    OTRS is an Open source Ticket Request System with many features to manage customer telephone calls and e-mails.
    otrs.org
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  17. TRACKWeb Help Desk   Public Rating: 7.70, 10 Votes   Click here to rate this    Discussion Forum   
    Customizable solution offering online ticket submission, Palm handheld interface, and integration with knowledge base. The knowledge base provides self-help to customers from a link on your website, and helps reduce support call volume. Also integrates with defect tracking application.
    soffront.com
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  18. Fused Solutions - Support Management Systems   Public Rating: 7.66, 21 Votes   Click here to rate this    Discussion Forum   
    Web-native HelpDesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.
    fusedsolutions.com
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  19. Online Work Order Suite: Lite Edition for ASP   Public Rating: 7.64, 14 Votes   Click here to rate this    Discussion Forum   
    Make your life easier with the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    onlinetechtools.com/products/owoslite/
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  20. OneOrZero Helpdesk   Public Rating: 7.60, 10 Votes   Click here to rate this    Discussion Forum   
    The OneOrZero Helpdesk is an extremely powerful, yet lightweight, helpdesk package that is coded in PHP and uses MySQL for the backend. It is fast, customizable, runs on virtually any platform, and is free for both private and commercial use.
    helpdesk.oneorzero.com
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  21. PerlDesk   Public Rating: 7.56, 33 Votes   Click here to rate this    Discussion Forum   
    Perldesk, is a fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support lots of users. Perldesk incorporates many features to streamline support and improve customer relations.
    perldesk.com
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  22. Cyborg Helpdesk   Public Rating: 7.50, 2 Votes   Click here to rate this    Discussion Forum   
    Web based, platform independent help desk application line which has two primary products:Cyborg MIS - An Internal helpdesk application for use by the company technical support department. Cyborg Customer Support - An External customer care application for use by the customer support department.
    xpert.com
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  23. NetSupport DNA Helpdesk   Public Rating: 7.50, 4 Votes   Click here to rate this    Discussion Forum   
    DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available as a standalone application or as an integrated module of DNA, the award winning Asset Management Suite. Includes auto ticket assignment, ticket notes history, help request logging, user inventory info and more
    netsupportdna.com
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  24. Online Work Order Suite: Professional Edition   Public Rating: 7.44, 9 Votes   Click here to rate this    Discussion Forum   
    Work smarter with Online Work Order Suite: Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    onlinetechtools.com/products/owos/
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  25. FM Easy   Public Rating: 7.40, 5 Votes   Click here to rate this    Discussion Forum   
    FM Easy is a flexible intranet program based around facilities management of large/multi user or multi location sites. Systems include Help Desk, Travel Booking, Facility and Conference booking and Visitors. Each system can be tailored exactly to your needs.
    fmeasy.co.uk
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  26. TopTrack   Public Rating: 7.39, 13 Votes   Click here to rate this    Discussion Forum   
    TopTrack is the help desk solution for the real world. Completely web-based and easy to install and use. Offers time-tracking, reporting, graphing, and feedback features. Developed to support today's diverse business needs.
    toptrack.com
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  27. infraActive   Public Rating: 7.37, 27 Votes   Click here to rate this    Discussion Forum   
    infraActive is an application designed for full help desk and change management functionality, requiring no installation on client machines, and with all the portability and advantages of a browser application operating in a Web environment.
    infraActive.com
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  28. Parature   Public Rating: 7.37, 93 Votes   Click here to rate this    Discussion Forum   
    Parature provides everything you need to provide the level of support customers have come to expect in the new economy: help desk software, customer self-service and support, ticket tracking to provide fast, accurate, consistent responses, and live assistance.
    parature.com
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  29. Web Trak v3.1   Public Rating: 7.36, 68 Votes   Click here to rate this    Discussion Forum   
    The newly released version of Web Trak v3.1 is a 100% web-based help desk application to organize support calls and track asset management for all divisions of your IT department. There are more reports and better application management and navigation.
    watkinsweb.com/request.asp
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  30. ICCM e-Service Desk   Public Rating: 7.35, 17 Votes   Click here to rate this    Discussion Forum   
    ICCM's ITIL based e-Service Desk delivers new levels of service management with unprecedented Helpdesk functionality; call management, quick call logging, service level admin and Stop The Clock, links to 3rd party software, knowledge base, asset management, email integration and reporting
    iccm.co.uk
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