Freshdesk is a SaaS-based helpdesk software. Features: multi-channel support (email, chat, website forms, phone, forums, Facebook & Twitter), self-service portal & KBase, community forums, multi-lingual and time-zone support, 3rd party integrations
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Polar Help Desk
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
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c.Support for .NET
Designed specifically for the .NET platform c.Support has a full set of features including incident, knowledge, and asset management, routing, notifications, and SLA's. c.Support is easily configured to fit your needs today and grow with you. Ask us about a free HDI membership.
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Integrated helpdesk with Asset Management and IT record keeping and security features for Business Continuity and legal requirements. Integrates with Visual Audit Pro, System Mangement Server and HSImonitor
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Taskman Pro! v.3
Taskman Pro! can be used to manage inhouse support helpdesks, allowing tasks or requests to be submitted either online or via email with email based notification. Single server instance licence allows unlimited users.
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Information Resource Manager
IRM is an asset tracking system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history and a repair list tracking. It can track software and provides e-mail notification, reports, group associated tracking, and SNMP support.
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Artologik HelpDesk 3.2
A simple & smart HelpDesk, completely webbased.
Different user roles, internal und external. Effective way of handling support on all your different products to different companies / users. Intuitive use. Layout highly adaptable. Many plugins available, increasing the power of your HelpDesk.
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Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
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Severity One Enterprise
Severity One (S1) manages support requests of any description both internaly and externaly. S1 ensures accountability for internal support, 3rd party suppliers or clients. S1 Enterprise is totaly customised to reflect your corporate branding and no 3rd party software is required.
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Application for help desk and customer problem management,for the processing and tracking of customer requests for technical support. Allows for the creation of concurrent accounts for different users and different products, supports exporting solved problems into categorized Knowledge Base.
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TRACKWeb Help Desk
Customizable solution offering online ticket submission, Palm handheld interface, and integration with knowledge base. The knowledge base provides self-help to customers from a link on your website, and helps reduce support call volume. Also integrates with defect tracking application.
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The OneOrZero Helpdesk is an extremely powerful, yet lightweight, helpdesk package that is coded in PHP and uses MySQL for the backend. It is fast, customizable, runs on virtually any platform, and is free for both private and commercial use.
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Perldesk, is a fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support lots of users. Perldesk incorporates many features to streamline support and improve customer relations.
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Web based, platform independent help desk application line which has two primary products:Cyborg MIS - An Internal helpdesk application for use by the company technical support department. Cyborg Customer Support - An External customer care application for use by the customer support department.
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NetSupport DNA Helpdesk
DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available as a standalone application or as an integrated module of DNA, the award winning Asset Management Suite. Includes auto ticket assignment, ticket notes history, help request logging, user inventory info and more
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FM Easy is a flexible intranet program based around facilities management of large/multi user or multi location sites. Systems include Help Desk, Travel Booking, Facility and Conference booking and Visitors. Each system can be tailored exactly to your needs.
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TopTrack is the help desk solution for the real world. Completely web-based and easy to install and use. Offers time-tracking, reporting, graphing, and feedback features. Developed to support today's diverse business needs.
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infraActive is an application designed for full help desk and change management functionality, requiring no installation on client machines, and with all the portability and advantages of a browser application operating in a Web environment.
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Parature provides everything you need to provide the level of support customers have come to expect in the new economy: help desk software, customer self-service and support, ticket tracking to provide fast, accurate, consistent responses, and live assistance.
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Web Trak v3.1
The newly released version of Web Trak v3.1 is a 100% web-based help desk application to organize support calls and track asset management for all divisions of your IT department. There are more reports and better application management and navigation.
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ICCM e-Service Desk
ICCM's ITIL based e-Service Desk delivers new levels of service management with unprecedented Helpdesk functionality; call management, quick call logging, service level admin and Stop The Clock, links to 3rd party software, knowledge base, asset management, email integration and reporting
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